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JackThreads Customer FAQ

Top Answers & How-to Guides

How do I Contact JackThreads Customer Service?

The question we are asked most often is about how to talk to JackThreads customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account with JackThreads, visit their website and click "Sign Up" or "Create Account" at the top right. Fill in...

How can I update my shipping address?

To change your shipping address with JackThreads, log into your account on their site, go to account settings, and edit your...
Ask any question you have about JackThreads customer service, get an answer now.
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Recent JackThreads Customer Questions

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Account Management

How do I create an account?

To create an account with JackThreads, visit their website and click "Sign Up" or "Create Account" at the top right. Fill in...
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How can I update my shipping address?

To change your shipping address with JackThreads, log into your account on their site, go to account settings, and edit your...
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How do I unsubscribe from promotional emails?

To stop receiving promotional emails from JackThreads, simply click the unsubscribe link at the bottom of their emails and...
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Ordering Process

How do I place an order?

To order from JackThreads, visit their website to explore categories like new arrivals and sales. Select items to view details,...
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What payment methods do you accept?

JackThreads accepts multiple payment options, including major credit cards like Visa and MasterCard, as well as PayPal and...
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Can I cancel or change my order?

JackThreads processes orders quickly, which can limit order changes or cancellations. If changes are needed, check your order...
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What is the estimated delivery time for orders?

The delivery time for JackThreads orders varies by shipping choice and destination. Standard shipping within the US takes about...
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Shipping Information

How do I track my order?

To track an order from JackThreads, customers can visit the website's order tracking area. After an order is shipped, an email...
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Do you offer international shipping?

JackThreads provides international shipping for customers in various countries, though availability may differ by destination....
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Returns and Exchanges

What is your return policy?

JackThreads allows returns within thirty days of receiving items, provided they are unworn and in original condition with tags...
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Can I return or exchange a gift card?

Typically, JackThreads does not permit the return or exchange of gift cards after purchase, following a common retail practice...
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How do I redeem a gift card on JackThreads?

To use a gift card on JackThreads, visit their website and select items to purchase. At checkout, you can input the gift card...
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Promotions and Discounts

Do you offer gift cards?

JackThreads does not currently provide gift cards. However, there are numerous appealing clothing and accessory options on...
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Are there any promotional discounts available?

JackThreads often provides various promotional discounts and sales across its clothing and accessories, including seasonal...
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