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J. Jill Customer Service
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FAQ
Updated
May 3, 2024
J. Jill Customer FAQ
Top Answers & How-to Guides
What is J. Jill's Phone Number?
The question we are asked most often is about how to talk to J. Jill customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What is J. Jill's privacy policy?
J. Jill's privacy policy is designed to protect the personal information of its customers. They are committed to maintaining the confidentiality...
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Returns
What is J. Jill's return policy?
J. Jill offers a flexible and hassle-free return policy. If you are not satisfied with your purchase, you can return it within 90 days...
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Shipping
How long does it take to receive my order?
At J. Jill, we strive to provide a prompt and efficient delivery experience. The estimated delivery time for your order depends on...
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Can I track my order?
Yes, you can track your order with J. Jill. Once your order is shipped, you will receive a confirmation email with a tracking number...
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Do you offer international shipping?
Yes, J. Jill offers international shipping. Customers located outside of the United States can enjoy the convenience of having J. Jill...
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Payment
What payment methods does J. Jill accept?
J. Jill accepts various payment methods to provide convenience for customers. Customers can pay for their purchases using major credit...
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Gift Cards
Do you offer gift cards?
Yes, J. Jill offers gift cards for purchase both online and in-store. Gift cards are the perfect way to surprise and treat your loved...
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Sizing
Do you have a size chart?
Yes, we do have a size chart available. At J. Jill, we understand the importance of finding the right fit for our customers. Our size...
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Stock Availability
What if the item I want is out of stock?
If the item you desire is currently out of stock, J. Jill offers a helpful option called "Find in Store." You can enter your location...
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Order Changes
Can I cancel or change my order?
Yes, you can cancel or change your order as long as it has not been processed or shipped. To cancel or make changes to your order,...
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Loyalty Program
What is J. Jill's loyalty program?
J. Jill's loyalty program is called "Pure Jill Rewards." It is a membership program designed to reward customers for their ongoing...
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Privacy Policy
What is J. Jill's privacy policy?
J. Jill's privacy policy is designed to protect the personal information of its customers. They are committed to maintaining the confidentiality...
Read more
Help me with my J. Jill customer service issue
Ask any question you have about J. Jill customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact J. Jill
Returns
Shipping
Payment
Gift Cards
Sizing
Stock Availability
Order Changes
Loyalty Program
Privacy Policy
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All Companies
›
J. Jill Customer Service
›
FAQ
Updated
May 3, 2024