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Intex Recreation Customer FAQ

Top Answers & How-to Guides

What is Intex Recreation's Phone Number?

The question we are asked most often is about how to talk to Intex Recreation customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Intex Recreation Customer Questions

Can I order a fram and liner 9x18 52

Yes, you can order a frame and liner of the mentioned dimensions from Intex Recreation. The availability of specific sizes or models can vary, and stock levels can fluctuate due to high demand. It's recommended to regularly check the Intex Recreation website or authorized sellers for the availability of your desired frame and liner. Please ensure that the frame and liner you order are compatible with your existing Intex pool setup.
Asked Mar 8, 2024 7:59 PM

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Order and Shipping

What is the return policy?

Intex Recreation has defined guidelines regarding returns, allowing products to be returned within a set timeframe if they...
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How long does shipping take?

Shipping times for Intex products vary based on factors like the shipping method, destination, and product availability....
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Can I track my order?

Intex Recreation does not offer direct order tracking, but customers usually get an email confirmation with potential tracking...
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Are there any discounts or promotions available?

Intex Recreation regularly offers a variety of discounts and promotions that can change based on marketing strategies and sales...
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Can I cancel my order?

Intex Recreation has specific cancellation policies based on processing and shipping times. It is best to cancel quickly if the...
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Do you ship internationally?

Intex Recreation sells many products globally, but international shipping varies by retailer. While some sellers may offer this...
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Product Information

What is the warranty on your products?

Intex Recreation offers varying warranty periods based on the product type, typically thirty days for inflatable pools and toys...
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Are replacement parts available?

Intex Recreation provides various replacement parts for their items, like filters and liners, mainly available on their...
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What are the differences in material quality of Intex products?

Intex Recreation manufactures a variety of products from materials like PVC, vinyl, and nylon, each suited for different...
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Can I purchase replacement filters for my Intex pool?

Yes, replacement filters for Intex pools are available, including cartridge and sand filters. They can be found on the Intex...
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What accessories do Intex offer for enhancing my outdoor experience?

Intex Recreation provides a wide array of accessories designed to enhance outdoor activities, especially related to pools. They...
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Customer Service

What are the payment options?

Intex Recreation provides different payment methods that vary based on the purchase approach. Online, customers usually have...
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Can I request a product catalog?

Intex Recreation usually offers product catalogs on their website, where you can find downloadable brochures and listings for...
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Are there availability of Intex product assembly services?

Intex Recreation generally does not provide assembly services for their products, as many are designed for easy setup with...
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Product Usage and Safety

What safety guidelines should I follow when using your products?

Intex Recreation prioritizes safety by advising users to carefully read the instruction manuals that accompany their products....
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How can I set up my Intex pool safely?

Setting up an Intex pool safely involves choosing a level area, clearing debris, and using a flat surface for installation....
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What precautions should I take when using outdoor products?

When using outdoor products from Intex Recreation, it is crucial to inspect for damage, set them up on stable surfaces, and...
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What should I do if I find a defect in my product?

If a defect is found in an Intex product, customers should first assess the defect and document it with photos. They should...
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What maintenance tips do you recommend for inflatable products?

To extend the life of inflatable products, keep them clean using mild soap and water. Ensure they are dry before storing in a...
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We look to the Intex Recreation issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Intex Recreation issues reported to GetHuman
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