Intex Recreation Customer Service Issues

After waiting for 2.5 hours on hold, I was informed that the parts for my brand-new, unused pump are out of stock. It's disappointing to have purchased the pool in good faith only to face such poor customer service from a supposedly reputable company. This situation has left me unable to use my pool and extremely frustrated. I am considering reaching out to our local television station to possibly feature this experience on their hall of shame segment. It's likely that other customers have faced similar frustrations.

I purchased a Jacuzzi from Amazon. When I assembled it and started heating the water, it short-circuited after unplugging and plugging back in. I tested it in different outlets, but it still doesn't work, and the bladder has a hole. I reported this, and a new bladder and heater/pump were promised urgently. Now it shows as out of stock. I've missed events. I hope to receive the replacement soon. Thank you for your assistance.

I recently inherited a new air mattress, model AP619A, from a relative who never opened or used it. In March [redacted], I noticed it lost air each night over five nights of use. Over Memorial Day weekend in [redacted], it deflated within hours each night after two uses. I suspect there may be a leak around the pump panel. I am seeking suggestions for repair or a possible replacement. Your assistance is appreciated. Thank you.

Dear Concerned Team, I am Balraj Singh from VPO Daha, Madhuban, Karnal, Haryana, zip code [redacted]. On 28/10/[redacted], I purchased a new LED in Karnal. Unfortunately, my LED is currently experiencing technical issues and is not functioning. I contacted customer care, they assured me that the problem would be resolved within 3-4 working days. Recently, two representatives from INTEX visited my home regarding the issue and contacted their manager at [redacted]. Initially, it was stated that my LED is under a 5-year warranty with recorded proof. However, after further communication, I was told that my LED is not covered under this warranty term, leading to confusion and disappointment. I have proof of the 5 years warranty for my INTEX LED [redacted] with the serial number [redacted][redacted]55. I kindly urge you to address and resolve this matter promptly. Thank you.

I purchased a pool on June 13th, and as of August 8th, I have not received it. I have not received any tracking information or updates on my order status. The website shows something about a custom scan or origin scan, which is confusing to me. I have been attempting to contact someone for the past two months without success. I am requesting a supervisor or someone who can assist me to contact me via email or phone with updates on my order. I am close to reporting this issue as it reflects poorly on your customer service. This experience has discouraged me from online shopping in the future. I ordered the pool to surprise my son for his birthday, but I have not been able to do so due to the delay. I urgently need someone to provide me with clear information about the status of my pool delivery.

Subject: Inquiry Confirmation Dear Customer, Thank you for reaching out to us. This email is to confirm that we have received your inquiry regarding the issues with your Intex Dura-Beam Deluxe™ Airbed. Please be assured that a specialist agent will address your concerns within approximately 2 business days. Please refrain from replying to this email as it is automated and responses will not be received. If you have additional questions, you can submit them through our email support page. Your patience is appreciated as we work to resolve the air loss problem you have been experiencing with your airbed. We understand the inconvenience this has caused and are committed to finding a solution, whether it be a refund or a replacement product. Thank you for choosing Intex Products. We value your privacy and ensure that your personal information remains confidential. Best regards, Jimmy C. Intex Products Customer Support

I am currently experiencing issues with our 7th Intex Air mattress in the last two months. My wife, suffering from back problems due to epileptic seizure pain, finds relief sleeping on the king-size air mattress with a built-in pump. However, the problem arises when after just a few days of use, we notice seams popping all over the mattress. Despite efforts to patch them, the seams continue to burst. We have invested a considerable amount of money in these mattresses, and it's the only solution that provides her with comfortable sleep. We kindly request compensation in the form of a replacement or a refund for the faulty mattresses.

I am reaching out because my pool is in disrepair and I am seeking replacement parts to allow my children to swim again. Following a severe car accident caused by a drunk driver, resulting in multiple operations and life-changing injuries, I now only receive $[redacted] per month for living expenses. Despite these challenges, I am striving to provide a better life for my family, especially for my daughter who dreams of becoming an Olympic swimmer. Due to high gas prices and frequent medical appointments, most of my monthly budget is exhausted on travel costs. I am not seeking a handout, but rather affordable replacement parts to maintain our pool. I apologize for any inconvenience and appreciate your consideration. Thank you for your time and any assistance you can provide.

I recently purchased my 4th Intex pool on May 11, [redacted]. I am a 70-year-old woman raising a granddaughter with multiple impairments. After finding someone to help me set it up, the pool has been losing 2 inches of water daily. Despite my efforts to locate the leak, I have not been successful. After contacting your company, I was told a replacement would be sent in 7 to 10 days. However, I encountered difficulty uploading my receipt as requested in the email and had to fax it instead. I was later informed that I must remove the pool, cut out 6 sections, and send them to your company, which I find impossible to do. I believe the entire faulty purchase should be replaced promptly without requiring me to meet challenging conditions. I urge you to send a representative to dismantle the defective pool and provide a working replacement. I expect confirmation of the replacement shipment and details on when your team will address the faulty pool. Thank you, Maureen Monahan.

I recently purchased my 4th Intex pool on May 11, [redacted]. I am a 70-year-old woman raising a granddaughter with multiple impairments. After getting help to set it up four days ago, the pool has been losing about 2 inches of water daily. Despite my efforts, I haven't been able to locate the leak. I contacted the company for assistance, and after various attempts, I was informed that I needed to cut out 6 sections of the pool liner and send them in for inspection. This isn't feasible for me due to my circumstances. I respectfully request a full replacement of the pool and for the faulty one to be removed by your representative. I believe this is a fair solution given the situation. I need the replacement promptly so my granddaughter can resume her exercises. Looking forward to confirmation of the replacement shipment and arrangements for the faulty pool removal. Sincerely, M. Monahan Claim Number [redacted]

I purchased an INTEX queen Airbed a couple of years ago from JOB Lot in Wareham, MA. Initially, our adult visitors found it comfortable. However, after a few uses, it started deflating during the night. This issue occurred multiple times, and despite reinflating it, the problem persisted. There don't appear to be any leaks, but the airbed continues to deflate. We ended up buying a new one, and my daughter faced the same problem with her identical airbed. This experience has been disappointing, considering INTEX was highly rated. We own the Intex Airbed Prem Aire queen 18”. Thank you for addressing this issue. Patricia B. [redacted] [redacted]

I purchased an Intex EasySet 8’ x 24” pool at Target on 06/20/[redacted]. After receiving all the necessary accessories, my filter pump (C330 Krystal Clear Filter Pump - Certified Model [redacted]) suddenly stopped working on 08/05/[redacted], disappointing my young children. Despite trying various troubleshooting methods with no success, the pump needs replacement. After contacting customer service and struggling to upload the receipt as requested for a claim (#[redacted]), I encountered issues with the format and safety of the third-party website suggested for faxing. I was assured the replacement would be sent promptly, but the process is delayed. I am eager to resolve this before dismantling the pool due to the upcoming weather. Please contact me at [redacted] or [redacted] for any necessary details or to expedite the replacement process. Thank you for your assistance. Hannah Goreta

Hello, I placed an order for a pool heater. When I received it, there was a missing hose and cover to close the heater. I contacted customer service via email since there is no phone number provided. They sent me the missing hose, but not the cover for the heater. After sending them an email with a photo of what they sent and explaining that I still need the cover, they asked me to return the entire heater. I just need the cover to close it, not the whole unit. I have not heard back from them, what should I do?