How Do I Recover a Hacked Interactive Brokers Account?

Despite the precautions, you find your Interactive Brokers' account has been hacked. What steps do you need to take to recover your account and prevent further loss? Below are the steps you need to take as quickly as possible to recover your hacked account.

How to Recover Your Hacked Interactive Broker's Account (Password Changed)

To recover your Interactive Brokers' account when hackers have changed your password, do the following steps:

1. Secure the email account attached to your Interactive Brokers' account and other email accounts that may be associated with your trading account or your primary email account. This can be done by changing your passwords and checking for suspicious activity in the accounts.
2. Make sure hackers haven't changed your recovery email or phone number.
3. Review your sent and deleted email folders for suspicious activity.
4. Add two-factor authorization on your email account for added security.
5. Open Interactive Brokers page on your computer or mobile device.
6. Select "Forgot password/Need help" to reset your password.
7. Enter your email address and click "Continue."
8. Check your secured email for the reset password link and follow the on-screen prompts to reset your password.

Once you have reset your password, secure your Interactive Brokers' account by setting up additional security features, such as two-factor authentication and biometrics log in on mobile devices.

How to Recover Your Hacked Account When Password and Email/Phone Number Are Changed

If hackers have changed both your password and your email address or phone number associated with your account, you will need to do the following:

1. Open the Interactive Brokers' website.
2. Scroll to the bottom of the page and click "Contact Us."
3. In the drop-down menu, select "Account Issues."
4. Fill out the form that appears, providing as much detail as possible.
5. Click "Submit/Send" to submit your request for account recovery.

Tips for Making Account Recovery Easier

There are some things you can do to make the account recovery process easier, including:

• Use the same device and network to report the hacked account that you usually utilize to complete transactions. This information is tracked by the Interactive Brokers platform and helps verify your identity.
• Be concise and add as much detail as you can, such as the date you discovered the account was hacked, steps you have taken and identifying information to help confirm you are the authorized account holder.
• Add screenshots to help with your account recovery.
• Scan your devices for malware to make sure there is not a malicious program running in the background that will get your new password/login credentials.

A hacked account can be very stressful, but there are steps you can take to recover your account and minimize losses. For more information or assistance, call Interactive Brokers' investor support.