What is your return policy?

Indochino's return policy is designed to ensure customer satisfaction while also recognizing the unique nature of custom garments. Generally, Indochino offers a return window of thirty days from the date of delivery for items that are not customized. These items must be in unworn, unused condition with all original tags attached. For custom suits or tailored garments, the policy includes a promise to make adjustments to achieve the best fit. If the customer finds that alterations are necessary, Indochino typically suggests taking the garment to a local tailor for adjustments, and they may provide reimbursement for reasonable tailoring costs. However, it is important for customers to review the exact terms and conditions applicable to the specific garment they ordered, as there can be variations depending on the product and any promotions that might be in effect at the time of purchase. Customers should also keep in mind that certain items, such as accessories or final sale items, may not be eligible for returns. For the most accurate and detailed information pertinent to a specific order, it is advisable to refer to the Indochino website, particularly the returns section, which outlines all necessary procedures and requirements. This ensures that you are informed of any recent updates or changes to the policy that may not be widely communicated.