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Can I cancel or change my order?

Asked 2 years ago
When it comes to canceling or changing an order with Ice.com, it is generally important to act promptly. Orders can often be modified or canceled only within a limited time frame after they have been placed. Once an order is processed and enters the shipping phase, changes may no longer be possible. Therefore, if a customer wishes to make modifications or cancel their order, it is advisable to check the order status on the Ice.com website as soon as possible. Typically, customers should look for specific policies regarding order changes, cancellations, and what steps to take. Ice.com often provides information on how to efficiently handle such requests under their customer service section online. It is also a good idea to ensure that all relevant details, such as order numbers and customer accounts, are readily available, which can facilitate any adjustments that need to be made. For the most accurate and up-to-date information, customers should refer to the policies available on the Ice.com website.
Answered Jul 23rd 2025

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