What should I do if my points do not appear after a stay?

If IHG Rewards Club points do not appear in your account after a stay, there are a few important steps one can take to resolve the issue. First, it is advisable to ensure that the stay was eligible for points accrual under the program’s terms and conditions. Points can sometimes be excluded for certain promotional rates or bookings made through third-party platforms. Next, one should check the account statement. IHG Rewards Club typically updates point balances within a few days after the stay. If the points are still not visible after the expected timeframe, it may be helpful to review the email confirmation for the reservation to confirm that the account number was correctly entered and associated with the booking. If everything appears to be in order but the points are still missing, reaching out to the customer service team is usually the best course of action. While direct contact is not recommended here, individuals can often find relevant contact information on the official IHG website. It may be necessary to provide them with details about the stay, such as the reservation number, dates, and the hotel location, so they can investigate further. Additionally, keeping in mind that certain pending points may take longer to post, especially during busy travel seasons, can provide some comfort. Taking these steps can usually help ensure that points are credited accurately to an account in a timely manner.