What if I have missing points or transactions on my account?

If someone finds that they have missing points or transactions on their HBC Rewards account, it is important to remember that this can occur for various reasons. Sometimes, points may not have been credited if a transaction was not properly completed or if there was an error during the point allocation process. To address this issue, the individual should first verify their recent transactions. They can do this by checking their purchase receipts and ensuring that the points should have been awarded based on their purchases. If discrepancies are still present, the next step would be to gather relevant information, such as transaction details, receipts, and account information, which might be needed for resolution. While it is not recommended to contact HBC Rewards (Canada) directly, individuals should consider reviewing the official website for guidance on how to resolve issues related to missing points. The website often provides valuable information on how to report a problem and may outline specific steps to take to ensure that any missing points or transactions can be accurately addressed.