Hulu Plus Customer FAQ

If you're experiencing sound issues with Hulu but have sound on other platforms, try the following troubleshooting steps: First, check your device’s volume settings to ensure they aren't muted. Then, restart the Hulu app, or try closing and reopening it. Ensure your device has the latest software updates installed. If you're using external audio devices, confirm they are connected properly. You can also try switching to different audio output settings in the app. If these steps don’t work, consider reinstalling the Hulu app.

We're sorry that you're experiencing this volume disparity. Hulu Plus is designed to match the volume levels of commercials with the programming. However, sudden changes in volume can happen due to variances in how the content is produced and delivered. If commercials seem louder than the shows, this could be a problem related to the specific device you're using. It can often be fixed by adjusting your device's audio settings. Also, Hulu is compliant with the CALM Act concerning commercial volume, so definitely report this issue directly through your Hulu account to help us investigate further. We appreciate your feedback.

Yes, Hulu Live is compatible with Verizon Home Internet. The streaming service performs well with most high-speed internet providers. For Hulu with Live TV, it's recommended you have at least an 8 Mbps internet connection for the most reliable streaming experience. However, you should check Verizon Home Internet's speed to ensure it meets these requirements for optimal viewing.