Does Hughesnet Have the Best Customer Satisfaction for Internet Service?

Does Hughesnet Have the Best Customer Satisfaction for Internet Service?

Everyone has had to contact their internet service provider's (ISP) customer service team for one issue or another. When you have to contact customer service, you want to make sure your issue is resolved quickly and with little hassle by a trained professional who will work with you. Also, if you are shopping for a new ISP provider, you may research that company's customer service rating to see how they measure up in consumer support. If you are a Hughesnet customer or thinking of becoming one, you will want to know the current customer service satisfaction rating for internet service and support. For more information on their customer support you can contact them here, or you can read the information below.

Hughesnet Pros

• Their pricing is clear and up front with plans, equipment fees and other miscellaneous fees.
• The price will not jump in mid-contract. Your price is locked in for the duration of your contract with Hughesnet.
• You can add more data to your plan easily.
• Hughesnet provides internet service to more rural areas that may not have other options for internet support.

Hughesnet Cons

• The higher data speeds are often pricier than other providers.
• There are low data caps with Hughesnet and going over those caps can be costly.
• Hughesnet is still utilizing two-year contracts for service.
• Slow and lower speed data can still be pricey.

Their overall customer service rating with the American Customer Satisfaction Index (ACSI) is a D rating of 64/100; however, Hughesnet was lumped into the "other provider" category in the index rather than its own category. When compared to other satellite internet providers, Hughesnet was given a 3.7/5 rating overall in customer satisfaction according to US News and World Report for 2021. Hughesnet tied for seventh overall among all providers and tied for second among rural providers. Hughesnet ranked first among satellite providers.

Ways to Improve Your Interaction with Customer Service

If you do need to call Hughesnet for support, there are some steps you can take to make the experience less stressful.

• First, you might want to try live chat or email to contact them. This will reduce your wait time on hold, and will not tie up your phone with a possible lengthy hold time. Also, you can get a transcript of the chat log when using live chat as a reference if the issue is not quickly resolved. Email also provides a "paper trail" when you need to look back at what was discussed.
• Be your best self-advocate. If you feel you aren't getting anywhere with the representative, ask to speak to a manager or supervisor. Ask in a polite, professional way, but stay firm.
• Whatever you are told during the call, get it in writing via email and/or letter. This will help protect you and Hughesnet from any potential disputes later on.

If you find you need more help and support from Hughesnet, you can contact them here and speak with a customer service representative. Overall, Hughesnet customer satisfaction rating is not much different than most ISP companies. Working with customer service doesn't have to be a headache, and with these tips you can make it a win-win experience.