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Hodinkee.com Customer FAQ

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How do I Contact Hodinkee.com Customer Service?

The question we are asked most often is about how to talk to Hodinkee.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Hodinkee.com Customer Questions

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Ordering and Shipping

How do I place an order?

Ordering from Hodinkee.com involves visiting the site, browsing watch selections, and clicking on items for details. After...
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What payment methods are accepted?

Hodinkee.com accepts various payment methods, including major credit cards like Visa, MasterCard, and American Express, as well...
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Do you offer international shipping?

Hodinkee.com does provide international shipping, enabling access for global customers to their collection. Shipping fees and...
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Can I track my order?

Hodinkee.com allows customers to track their orders easily. After an order is shipped, customers receive an email with tracking...
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Products and Warranties

What types of watches does Hodinkee sell?

Hodinkee features a wide array of watches, including luxury brands, independent makers, and vintage pieces. Their selection...
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Are all the watches on Hodinkee brand new?

Hodinkee's collection includes both brand new and pre-owned watches, offering a range of vintage and modern timepieces. Each...
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What is the Hodinkee warranty policy?

Hodinkee's warranty typically covers defects in materials and workmanship for watches bought from their shop, with a standard...
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What warranties are available with Hodinkee watches?

Hodinkee provides limited warranties for watches sold on their site, typically covering manufacturing defects for about two...
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Returns and Authenticity

What is Hodinkee's return policy?

Hodinkee has a customer-friendly return policy allowing returns within fourteen days of receipt for items in original...
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What is your policy on watch authenticity?

Hodinkee prioritizes watch authenticity through strict vetting procedures, ensuring each timepiece meets high standards. Expert...
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Gifts and Care

How can I care for my watch purchased from Hodinkee?

To care for a watch from Hodinkee, familiarize yourself with its specific features and needs. Regularly wind it if manual or...
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Do you offer gift cards for Hodinkee products?

Hodinkee does offer gift cards, making them an excellent choice for gifting, as they allow recipients to select their preferred...
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Can I request repairs or servicing for my watch through Hodinkee?

Hodinkee is not a repair service and focuses on watch culture, but they provide insights on watch maintenance through articles....
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Are there any exclusives or limited editions available at Hodinkee?

Hodinkee features a selection of exclusive and limited edition watches, often created with prestigious brands. These pieces...
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