Updated September 17, 2025

Hockeymonkey.com Customer FAQ

Recent Hockeymonkey.com Customer Questions

Help me with my Hockeymonkey.com customer service issue

Returns and Warranty

What is the return policy?

Hockeymonkey.com has a clear return policy allowing returns within thirty days for new, unused items with original tags and...

What is the warranty on your products?

Hockeymonkey.com offers various warranties based on the brand and item type, typically covering defects in materials and...

Are there any restrictions on returns or exchanges?

Hockeymonkey.com has defined rules for returns and exchanges, typically allowing unused items in original packaging to be...

How long does shipping take?

Shipping times for orders from Hockeymonkey.com can differ based on various factors such as shipping method, destination, and...

Can I track my order?

Hockeymonkey.com offers order tracking through confirmation emails that contain tracking numbers and links. If you lack this...

Do you offer international shipping?

Hockeymonkey.com does offer international shipping to certain countries, with options available during checkout based on...

Can I cancel or modify my order after it has been placed?

Once an order is placed on Hockeymonkey.com, customers may cancel or alter it within a limited timeframe before processing....

What are your shipping options for large items?

Hockeymonkey.com provides various shipping choices for larger items, primarily using standard ground shipping for reliability...

What payment methods are accepted?

Hockeymonkey.com accepts several payment methods, including major credit cards like Visa and MasterCard, as well as PayPal and...

Are there any financing options available for high-ticket items?

Hockeymonkey.com offers various financing options for higher-priced hockey equipment through third-party services, making it...

Are there any discounts or promotions available?

Hockeymonkey.com regularly provides a range of discounts and promotions on hockey gear and clothing. This can include seasonal...

What is your price match guarantee?

Hockeymonkey.com offers a price match guarantee allowing customers to match lower prices from competitors for identical items....

Are there seasonal promotions or sales events?

Hockeymonkey.com frequently has seasonal promotions and sales throughout the year, especially during significant hockey events...

What brands do you carry?

Hockeymonkey.com features a wide range of respected brands in hockey gear and apparel, including CCM, Bauer, Warrior, TRUE...

What should I do if I need help choosing the right equipment?

If you need help selecting hockey equipment, it's helpful to explore Hockeymonkey.com for detailed product information, guides,...

Do you offer the ability to pre-order upcoming products?

Hockeymonkey.com does allow pre-orders for certain upcoming products, enabling customers to secure in-demand items before their...

Can I find product reviews on your website?

Hockeymonkey.com features a range of customer reviews for its products, offering valuable insights into the performance and...

Can I receive personalized recommendations based on my past purchases?

Hockeymonkey.com currently does not provide personalized recommendations based on past orders. However, customers can still...

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