What is the return policy?

At Hockeymonkey.com, we have a straightforward and customer-friendly return policy. We understand that sometimes purchases don't work out as planned, so we offer a hassle-free return process. Customers can return unused and unopened products within 30 days from the date of purchase for a full refund. This applies to all items, including skates, sticks, apparel, and accessories. However, certain items like undergarments, mouthguards, and customized products cannot be returned for health and safety reasons. To initiate a return, customers can contact our customer service team or visit our website's Returns page for a simple step-by-step process. We aim to process refunds quickly once the returned items are received, ensuring a smooth and satisfying shopping experience for all our valued customers.