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What are the policies for cancelling or modifying a reservation?

Asked 2 years ago
Hilton HHonors has specific policies regarding the cancellation or modification of reservations, and these can vary based on the type of rate selected at the time of booking and the hotel property involved. Generally, reservations made through the Hilton HHonors website or app, as well as through authorized travel agents, come with a cancellation policy that allows members to cancel without penalty, provided they do so within a certain timeframe prior to the scheduled check-in date. For most standard reservations, the cancellation policy typically allows for cancellations up to 24 hours before check-in without incurring any charges. However, it is important for members to check the specific cancellation policy attached to their reservation, as certain promotional rates or special offers may have different terms. In terms of modifying a reservation, Hilton HHonors members usually can make changes to their bookings, including adjusting the dates, the type of room, or the number of guests. However, modifications are subject to availability and may also depend on the specific policies associated with the original booking. Members are encouraged to review the terms and conditions for their booking or to check their reservation details directly on the Hilton website or mobile app to confirm the rules that apply to their situation. It is worth noting that the policies may vary across different hotel brands within the Hilton portfolio, and users should be aware that the individual hotel may have additional restrictions or requirements. For the most accurate and updated information, visiting hilton.com is advisable, as it can provide direct insights into specific reservations and their associated policies.
Answered Jul 6th 2025

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