How Do I Submit a Warranty Claim with Hampton Bay?

Hampton Bay has an extensive range of fans and lighting fixtures. If your item is covered in the warranty, you can claim it by contacting the support team with these helpful tips.

Nov 18, 2019

Hampton Bay has an extensive range of fans and lighting fixtures. If your item is covered in the warranty, you can claim it by contacting the support team.

The Hampton Bay Two-Year Warranty

Hampton Bay gives you a two-year warranty for your purchases. The warranty is meant to ensure that your product is in good condition when you purchase it. It should be free of material and workmanship defects for two years after the purchase date by the original owner.

If your product is defective when your warranty is still active, it will be repaired or replaced at no charge. If it is replaced, you should get a similar or superior model.

To claim your warranty, you must have a copy of your receipt. You are responsible for the costs of removing and reinstalling the product.

The warranty does not cover your item for accidental damage or damage caused by improper installation. Hampton Bay does not have any other express warranty. Your warranty does not continue to cover you after the two-year warranty period is over. The warranty supersedes all your prior warranties.

The Lifetime Limited Warranty

This Lifetime warranty on the motor is meant to ensure that your fan motor stays in good working condition for a lifetime. The warranty covers you against workmanship and material defects at the time of purchase for a lifetime.

The company also warrants that all other parts of your fan are free of material and workmanship defects. It does not cover acrylic blades and glass. All the defects are corrected without charge.

The warranty does not cover damages to the finish including; rusting, tarnishing, peeling, pitting, and tarnishing. The brass finish guarantees long use. However, that may vary depending on the weather conditions in your location.

If you take your fan for servicing to an unauthorized person, your warranty automatically becomes invalid.

Hampton Bay is not liable for special, consequential, or incidental damages that may arise in connection with the use and performance of the product. The rights may be limited depending on your state.

Understanding the Hampton Bay Warranty

When you purchase Hampton Bay, you should go through the warranty to see what it covers. Don't wait until you need to claim it. If you are certain the warranty covers you, the first thing step should be to contact Hampton Bay and ask to claim it. When you contact the store, they may try to help you fix the problem at home. For warranty claims, call the number at the back of your manual.

If your warranty is expired, there may be no choice but to buy a replacement. On the website, you can find the most relevant replacement for your item. With your new item, you will enjoy a lifetime motor warranty and a one-year warranty on the fan body. Note that some Hampton Bay ceiling fans may not be covered in the warranty.

If you need help from Hampton Bay, you should contact the customer support. The best way to contact Hampton Bay is on the phone. You will be connected with a support agent who will guide you through the process of claiming your warranty. They will help you with any other problems that you may be experiencing. Even though Hampton Bay tries to provide you with solutions as soon as possible, it is not always possible. You may need to make a few calls before you get help.

Unfortunately, there is no way to seek support from Hampton Bay on their social media sites or email. They do not have a help desk so you cannot us to seek support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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