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HSBC (UK) Customer FAQ

Top Answers & How-to Guides

What is HSBC (UK)'s Phone Number?

The question we are asked most often is about how to talk to HSBC (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What types of bank accounts does HSBC (UK) offer?

HSBC (UK) provides a range of bank accounts, including current accounts for everyday transactions, savings accounts designed...

What are the requirements to open a bank account with HSBC (UK)?

To open a bank account with HSBC in the UK, one must be at least eighteen years old, provide valid identification like a...
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Recent HSBC (UK) Customer Questions

Is it okay to set up mobile banking app on a non UK phone number. I have currently online banking on my laptop with a physical secure key

Yes, it is possible to set up the HSBC UK mobile banking app with a non-UK phone number. You will need to ensure that your phone number is updated in HSBC's records. You can do this by logging into your online banking from your laptop and updating your contact details. After your phone number is updated, you can download the mobile banking app on your smartphone, and follow the instructions to set it up using your online banking details and physical Secure Key.
Asked Feb 29, 2024 8:40 AM

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Accounts and Applications

What types of bank accounts does HSBC (UK) offer?

HSBC (UK) provides a range of bank accounts, including current accounts for everyday transactions, savings accounts designed...
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What are the requirements to open a bank account with HSBC (UK)?

To open a bank account with HSBC in the UK, one must be at least eighteen years old, provide valid identification like a...
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What are the options for joint accounts with HSBC (UK)?

HSBC (UK) provides options like a Joint Bank Account for shared fund management and a Joint Savings Account for collaborative...
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How do I apply for a loan with HSBC (UK)?

To apply for a loan with HSBC (UK), candidates should visit the official website to explore various loan options. The...
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Banking Services

What benefits do HSBC (UK) credit cards offer?

HSBC (UK) credit cards offer competitive interest rates, a rewards program for earning points on purchases, and introductory...
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Can I access my HSBC (UK) accounts online?

HSBC (UK) customers can access their accounts online through a secure platform, enabling them to manage finances, check...
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Can I use my HSBC (UK) accounts while traveling abroad?

HSBC (UK) customers can use their accounts while abroad, but notifying the bank of travel plans is recommended to avoid card...
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What are the benefits of using HSBC (UK) mobile banking?

HSBC (UK) mobile banking provides great benefits, such as convenience for managing finances anytime, strong security features...
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Fees and Policies

What are the fees for international money transfers with HSBC (UK)?

HSBC (UK) charges varying fees for international money transfers, depending on the service, destination, and currencies. There...
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What is HSBC (UK)'s policy on overdrafts?

HSBC (UK) has established guidelines for overdrafts to aid customers in managing finances with responsible lending. They offer...
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What is HSBC (UK)'s policy on international banking?

HSBC (UK) provides an extensive international banking policy designed to support global financial needs, including...
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Security Measures

What security measures does HSBC (UK) have in place for online banking?

HSBC (UK) employs robust security measures for online banking, including two-step verification, advanced encryption for data...
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How do I set up alerts for my bank account?

To create alerts for an HSBC (UK) account, customers should access their online banking or mobile app. After logging in, they...
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Savings and Mortgages

What are the different types of savings accounts offered by HSBC (UK)?

HSBC (UK) offers various savings accounts including Instant Access Accounts for flexible withdrawals, Fixed Rate Bonds for...
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What types of mortgages does HSBC (UK) offer?

HSBC (UK) provides a range of mortgage products, including fixed-rate and variable-rate options, along with tracker mortgages...
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We look to the HSBC (UK) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HSBC (UK) issues reported to GetHuman
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