HSBC (UK) Customer Service Issues

On March 3, [redacted], I transferred [redacted] GBP to my Spanish bank account. The next day, I noticed that only [redacted].30 GBP had been credited to my account without any official notification. I assumed it was a return of my funds meant for a car purchase, which worried me. I spent five hours on the phone, getting transferred between departments but found no resolution. After making another transfer by phone, receiving transaction confirmation, the money still sits in my account. The recipient needs this amount to complete the purchase, creating concern and embarrassment. I seek clarification on why the transfer was returned without explanation and the reduced amount credited. I urge for a prompt refund. The focus now is ensuring the transaction proceeds smoothly to the recipient as planned on March 4. I expect better service and support, anxiously awaiting your response and action.

I received a debit interest notice on February 11, [redacted], where my name was misspelled as "downel" instead of Downer. I updated my address details on January 21, [redacted], at the local Jersey branch in St. Peter Parish. The branch manager collected the information and sent it to the St. Helier office, which then sent it to the UK mortgage center. However, today I was informed that my identification copies were not received. It's crucial because without it, my surname couldn't have been changed back to Downer from Jordan and the address to Lakeside Manor, Jersey (previously Cote de Collins, Guernsey). I am eager to know what happened to my information. Your prompt response would be appreciated. Sincerely, H. Downer.

I am reaching out to HSBC regarding an issue my older sister, Mrs. P.M. Jones, who is 82 years old, is facing. She is struggling due to confusion and poor eyesight, making it difficult for her to navigate your system. As a former Bank Manager, I find it frustrating that contacting you has been so challenging, especially in comparison to the customer service we used to provide. After finally obtaining her sort code and account number, I called your number, but the security measures were not suitable for her situation. I am currently in Cornwall, while my sister is in York. I would appreciate a call back at 01[redacted]94 within the next 24 hours. Please note that I am solely seeking assistance in resolving a specific issue and do not require any details about her account. If I do not hear from you promptly, I will need to escalate this matter further. Thank you, Peter Skinley.

Hello, I am an HSBC account holder currently residing in Malaysia facing issues with my online banking app, which is preventing me from accessing my account. I usually log in on my PC and rely on the mobile app for security codes. Unfortunately, contacting HSBC via phone from Malaysia is costly, and the special UK numbers are not an option for me. I attempted to reach out to them on Facebook Messenger but found they are not available there. Since they requested sensitive information, I chose not to provide any and stopped the conversation. I believe the best course of action now is to email them. Currently, I am unable to access my account, and my husband is experiencing a similar problem. All our income is deposited into our UK account, and we regularly transfer funds, which has worked smoothly before. We urgently need access to cover living expenses. It seems HSBC believes we use a secure key, although we do not. As my phone app fails to display the correct login page for code generation, emailing them seems to be the only solution. Despite inputting the correct details, my husband's account generated a code but was rejected three times, making us hesitant to try again. Thank you, Sheila.

I am inquiring about some UK currency I found in my late brother's home in the US. The bills appear old, and I am unsure of their validity without dates. Specifically, I have a £50 note with the serial number B07 [redacted]. Should I provide images for better assistance? Thank you for considering my query and I am hopeful for your help. - Sharon O.

I visited the HSBC branch on Monday, April 25th to deposit money into my bank account. Unfortunately, as I was leaving the counter, I accidentally caught my hand on the sharp perspex divider attached to the wooden counter. The pain was severe, and I quickly realized I had torn my skin. Feeling sick and lightheaded, I stood by the window for a moment before noticing my hand was swelling and bleeding. Despite the injury, I didn't report it immediately as I am allergic to adhesive bandages and didn't want to risk getting sick in the bank. The sharp corner of the perspex screen divider poses a danger not only to adults like me but also to children who could be at the same height. It's crucial for the bank to address this safety issue to prevent any further incidents with customers. After leaving the bank and driving home, I felt unwell and had to inform my mother about the accident since my husband was away for work. As a gardener, I'm unable to help with our business in fear of getting dirt or grass in my wound and risking an infection. I have taken photos of my injured hand and believe that the bank should secure the sharp edges of the divider properly to avoid any future injuries.

Dear HSBC, My name is Laszlo Tibor Vincze. I resided in England from May 4, [redacted], to November 8, [redacted], and had an HSBC bank account. I updated my address before returning to Hungary but did not receive my expiring bank card, and my secure key is no longer functioning. As a result, I am unable to access my online bank account. Kindly send my new bank card and secure key to my Hungarian address provided below: Laszlo Tibor Vincze Debrecen Erzsebet út 2. [redacted] Hungary Thank you for your assistance. L T Vincze

I recently received an email from the USA regarding a payment of over $[redacted] for online security, which I find suspicious as I have not initiated this charge and do not recognize the transaction. I believe it to be a scam. I attempted to forward the email to [redacted] but I am unsure if it was successful. Could you kindly look into this matter and confirm that no unauthorized payments have been made from my account? Thank you, L. Hughes.

Currently residing in Thailand for two months as a UK citizen, I hold a Barclays UK banking account. Facing delivery issues with my new Premier Card and my PIN sentry card expiring soon, I am exploring options to transfer some savings to your bank to have better access to ATMs while abroad. I have looked into various account types and believe I meet the requirements for your checking accounts. Despite experiencing challenges with the chat/complaints feature, I remain interested in establishing a banking relationship. Upon my return to the UK after the Thailand trip, I will briefly be in the Oxford area before traveling to see friends/family. I am considering the Abingdon HSBC branch as my closest option, although I have previously used Barclays in Oxford.

I am facing issues accessing my HSBC credit card statements, which has resulted in me making payments without being able to verify vendors. Despite spending hours on the phone with different departments, the problem remains unresolved. The Premier Direct Associate was helpful but stated that I need access to the CIIOM website, which has not been successful. After trying to register on the HSBC UK website and encountering errors with codes BERR 20[redacted]0 [redacted] [redacted] [redacted], I called the provided number but received no response. I believe I should be receiving monthly statements for my HSBC credit card.

I am experiencing difficulty opening a bonus saver account due to the system indicating I am not a UK tax resident, despite being one. My UK tax residency can be verified through my NHS pension account where tax deductions are evident each month. The online chat support is unhelpful as it is automated and only prompts me to use the mobile app. Saturday telephone service was also unhelpful with a 40-minute wait time. Currently, I have been on hold for 31 minutes with a recorded message due to incorrect information provided by the bank. I have been a loyal customer for 60 years and lived at the same address for 44 years. The ongoing issues with HSBC's customer service are frustrating.

Dear Sir/Madam, I would like to address an issue I encountered with my ISA Loyalty account transfer from HSBC to Santander. In October, I requested the transfer for a new account with a higher interest rate of 3.75% at Santander. However, after completing the transfer, Santander withdrew the account with the 3.75% interest rate and rejected the transfer of my HSBC ISA account. Due to personal health reasons and family commitments, I was unable to closely monitor the transfer process. After contacting both Santander and HSBC, I was informed that the money should be in a holding account with HSBC. The ongoing communication between the two banks has left me stressed, especially as it has impacted my recovery from a recent COVID infection. I am seeking assistance in resolving this matter promptly. I have refrained from providing specific account numbers for security reasons. Sincerely, Elena Andrei

I am experiencing difficulties processing a payment for a hotel booking at K-West Hotel & Spa in London. The payment of £[redacted].00 for 9 rooms on 15.03.22 is not going through on their website despite multiple attempts and assistance from their staff. I suspect the issue may lie with HSBC, as my card has been fully functional for other transactions. I have reached out to HSBC customer service but have faced prolonged wait times and disconnections during both calls. This has caused me great inconvenience, as a similar situation with another hotel in the past led to room cancellations and complications. I urgently need assistance regarding this matter. In case clarification or support is needed, I can be contacted at [redacted] or 0[redacted], 07[redacted]07.

The way you operate your business is your decision, but there are no justifications for the dismissive behavior of your employees. I visited your Altrincham branch today with the intention of upgrading my current account to your Advance product (preferring not to do so online). I was casually informed that the Altrincham branch does not facilitate account openings and that I would need to visit the Manchester branch. I expected the staff member to show some level of apology and provide me with the address of the alternative branch, possibly offering to schedule an appointment. Regards, M. Abel

I recently received a notification from the bank informing me that they will begin charging me for exceeding my overdraft limit. Since the banks are closed over the weekend, I am unable to address this until Monday. Luckily, my monthly pay is scheduled for the following Friday, June 16th, [redacted], which may delay the additional charges. Although online banking is an option, I am unable to use it as I encountered issues with it in the past and prefer conducting transactions in-branch. I find the decision to close branches rather counterproductive and a lack of foresight on HSBC's part in terms of customer relations.

I am requesting the release of my funds from my account. Mr. Knight's fraud claim is unfounded. I have not been informed about my account suspension, and I demand it be closed and my funds refunded promptly as your customer service is lacking. My details are Steven Vernam, residing at 7 Carr Hill Rise, Calverley, Leeds LS28 5QD, born on 01.11.[redacted]. I am awaiting your response on the resolution of these false allegations to refund Mr. Knight. I find his messages inappropriate. Once the bank confirms the allegations are withdrawn, I will refund the amount in full within 10 days. Regards, Steven Vernam.

I am Andrew Gottlieb from World Wide Private Investments LLC. We urgently need to speak with Noel Quinn regarding potential legal issues related to the use of his signature and name. Before proceeding with filing a complaint with the authorities in London, we are verifying if the documents we received are indeed fraudulent and if Mr. Marcello, the client's bank officer, is providing accurate information. Please reach out to Noel Quinn at [redacted] or via email at [redacted] Sincerely, Andrew Gottlieb President World Wide Private Investments LLC