Can I cancel or change my order?

Once an order has been placed with H&M, the option to cancel or change it depends on the status of the order. Generally, if the order is still processing and has not been packed or shipped yet, it may be possible to make changes or cancel the order by acting quickly. However, once the order has entered the shipping process, it typically cannot be altered or canceled. H&M encourages customers to review their orders carefully before finalizing their purchase to ensure that all details are correct. If a customer wishes to attempt to modify or cancel their order, they should check the official H&M website for the most current information, as policies may vary based on location and specific promotions. In cases where an order cannot be changed or canceled, customers may still have the option to return items once they arrive for any reason according to H&M's return policy. The appropriate returns process can also be found on the H&M website, where customers can find details about returning items for a refund or exchange.