GrubHub customers who want a refund for an order have specific steps they can take to request one. They can call GrubHub customer service directly, or use the app or access the website to request a refund. GrubHub reserves the right to handle refunds on a case by case basis. You may receive a refund or a credit. The results are dependent on the unique situation at hand and what GrubHub determines is the best solution to the problem. If you are requesting a refund because of an error with your order, missing order, or late order, you may receive a refund or a credit. The refund may take up to five days to appear in our account once it's been processed. Some banks may take more than five days to process a refund, however. GrubHub will send a refund confirmation email to let you know when the refund was completed on their end. You may have to ask your bank additional questions in terms of how fast the refund will be processed and when you can expect to get tit.
GrubHub customers who want a refund for a GrubHub order have several steps they can take. Customers can access GrubHub through the app or website. They can also call customer service to get help with a refund. Once GrubHub issues a refund, they send a refund confirmation email that allows customers to see when GrubHub processed the refund.
Call Customer Service
Customers who want a refund can call GrubHub and request a refund and provide reasons or details for wanting a refund. Common reasons include a late or incorrect order, as well as an order that never shows up. GrubHub deals with cancellations and refunds on a case by case basis. However, a customer service representative will help resolve the issue and issue a refund if necessary. Common reasons why a refund may be granted often involve an error in the order, or the amounts you were charged for an order. GrubHub may provide a credit or an actual refund. However, this is determined on a case by case basis by GrubHub.
Use the App or Website...
You can request a refund through the app or by accessing the website. Log in and select the orders icon. You can select the option to cancel and order. You will be prompted to provide a reason for the cancellation. There may also be additional space to add any additional details about the issue. YOu can use the app and take the same steps.
The Refund Process
Once you've requested a refund and it's been granted, the process can take up to five days. Some banks may take longer than five days to process a refund. However, GrubHub will send you a refund confirmation email and this should provide you with an idea of how long it will take you to receive your refund. The refund confirmation email will show the date that GrybHub initiated the refund. Customers should note that a refund may not show up as a separate transaction on your bank statement. It may show up as the original pending order and simply disappear. It may also show up as an adjustment of the original order. Contact your bank for more specific details regarding your refund. You may need to ask your bank specific questions or refer to your bank's refund policy to get additional answers.
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