GoDaddy Customer FAQ

If GoDaddy notifies you that some information in your account needs to be updated before a Microsoft 365 user can be created, it is likely due to incorrect or incomplete details on file. This might include information such as your first and last name, physical address, telephone number, or payment information. To update your account details, log into your GoDaddy account and navigate to the "Account Settings" section. Here, you can review and modify your personal information. Once you've updated all necessary details, you should be able to proceed with creating a Microsoft 365 user through GoDaddy. Make sure to save any changes you make to ensure that your updated information is registered correctly in GoDaddy's systems.

If you're having trouble migrating your Office 365 account on GoDaddy, it's critical to ensure that you've followed all the necessary steps. First, you need to buy and set up your new Microsoft 365 account. After that, make sure to turn off any existing auto-forwarding rules on your old email account. Then, prepare your old email account and start the migration process via the Email & Office Dashboard. Finally, connect your desktop version of Outlook to your new Microsoft 365 email account. If you've followed these steps and are still encountering issues, it might be due to an error that requires detailed troubleshooting.

We're sorry to hear about your experience. GoDaddy values fairness and transparency with all transactions. If you believe there has been a mistake, please reach out to GoDaddy's customer service team directly, as they're best equipped to investigate these issues. Provide them with all the necessary details, including the name of the product, the date of the charge, and your conversation about not being charged. They will make every effort to resolve your issue promptly and efficiently.

To download a backup of your GoDaddy website, go to your GoDaddy account's website and click on "Manage". Select "Settings", then under "Backup", click "Manage". Click on the date of the desired backup, then "Download". A zip file containing your website backup will be created. This might take a few minutes. When it's done, select "Download Backup". Finally, select "Download" again and select the location on your computer where you want to save the backup. The files will be downloaded to your selected location. Please remember that it's important to keep regular backups of your website.

If your internet domain name is registered through GoDaddy, or you enjoy web hosting services with GoDaddy, you want to be able to access your account at all times. You can log into your account on your computer or mobile device to make any changes or track activity on your account. When you've forgotten your password, you can request a reset link to regain access.