In a nutshell: To dispute unauthorized charges on your GoBank account, check transaction details first. Some retailers may appear under different names. Complete the Transaction Dispute Form online,
If you notice unauthorized charges on your GoBank account, check the transaction details first before filing a dispute. Some online retailers and merchants may appear under a different name; consider doing an internet search on their business name before contacting GoBank. You may also contact the retailer directly.
GoBank's dispute process may take up to 45 days, depending on the documents you attach to the dispute form. If they can't resolve the case within 10 or 20 days (for a new account), a provisional credit may be provided. Planning to dispute a charge? Read this guide for the step-by-step guide.
Use this link for the online dispute form: https://m.gobank.com/static/other/Transaction-Dispute-Form.pdf
Please fill out all relevant information on the form. You need to provide the last four digits of your card number or a case number (if you called Customer Service). Otherwise, enter NA under Case Number.
List all the transactions you want to dispute and provide reasons for them. For unauthorized transactions, you need to also confirm if your card was with you or if it was stolen. Make sure to provide additional information, such as refund receipts, sales receipts or emails as proof that services were canceled or items were returned.
If you wish to file a dispute, you may also contact the bank directly or write to them at P.O. Box 9, West Chester, OH 45071.
When writing to GoBank, include your account number and complete name, along with the last four digits of your card. Don't forget to also include the amount to be disputed, retailer or merchant name and the reason for the dispute. You can speed up the process by providing more documentation such as receipts or invoices.
If your card was stolen or lost, contact GoBank right away so they can deactivate your card.
If you need more information about filing a dispute with GoBank, go to this link: https://www.go2bank.com/help/dispute_a_transaction
After submitting the dispute form, an investigation is conducted based on the provided documentation. You can speed up the process by submitting delivery or shipping info, photos of damaged or defective items, evidence that the price you paid differs from what the merchant posted or any documentation that supports your case. GoBank will process the dispute as soon as possible but it can take up to 45 days. If you still have other concerns, contact Customer Support today.
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