1. All Companies › 
  2. GlobalTelLink Customer Service › 
  3. FAQ
Updated

GlobalTelLink Customer FAQ

Top Answers & How-to Guides

What is GlobalTelLink's Phone Number?

The question we are asked most often is about how to talk to GlobalTelLink customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to block calls from certain inmates with GlobalTelLink?

Yes, there is a way to block calls from certain inmates with GlobalTelLink. We understand that some customers may wish to limit communication...
Ask any question you have about GlobalTelLink customer service, get an answer now.
Contact GlobalTelLink customer service

Recent GlobalTelLink Customer Questions

Trying to send my son money. But declining my card cause they think it's a fraud scam.how can I get money to him to make calls

If you're experiencing issues with your card being declined, it might be a problem with your bank identifying the transaction as potentially fraudulent. Your first step should be to get in touch with your bank. If the bank has indeed tagged it as suspicious, confirm that the transaction is legitimate so they can remove the hold. Then, you can transfer funds to your son's GlobalTelLink account. Log into your ConnectNetwork account, add your son as a contact, and choose the 'Add funds' option. Follow the prompts to complete the transaction. If your banking issue is resolved, the transaction should go through without any problems.
Asked Feb 29, 2024 6:19 PM

Help me with my GlobalTelLink customer service issue

Overview

What is GlobalTelLink?

GlobalTelLink is a leading provider of inmate communication solutions. With over 20 years of experience, GlobalTelLink offers innovative...
Read more

Services Offered

What services does GlobalTelLink offer?

GlobalTelLink offers a range of services designed to connect inmates with their families and friends. Our core service is inmate calling,...
Read more

Inmate Communication

Can I receive calls from inmates with GlobalTelLink?

Yes, you can receive calls from inmates with GlobalTelLink. GlobalTelLink provides a convenient and secure telephone communication...
Read more

Rates and Fees

What are the rates for calls and video visitations with GlobalTelLink?

The rates for calls and video visitations with GlobalTelLink vary depending on the correctional facility and the duration of the call...
Read more

Usage Limits

Is there a limit to the number of calls or video visitations I can make?

Yes, there is a limit to the number of calls or video visitations you can make with GlobalTelLink. The specific limit varies depending...
Read more

Technical Support

What devices and browsers are supported for video visitations?

GlobalTelLink supports video visitations on various devices and browsers to provide convenience and accessibility to its users. For...
Read more

Call Blocking

Is there a way to block calls from certain inmates with GlobalTelLink?

Yes, there is a way to block calls from certain inmates with GlobalTelLink. We understand that some customers may wish to limit communication...
Read more
We look to the GlobalTelLink issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GlobalTelLink issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated