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Gexa Energy Customer FAQ

Top Answers & How-to Guides

What is Gexa Energy's Phone Number?

The question we are asked most often is about how to talk to Gexa Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I manage my Gexa Energy account online?

Customers of Gexa Energy can manage their accounts online via the website, which allows for bill payments, account detail...

How can I view my usage and billing history with Gexa Energy?

Customers can view their billing and energy usage history by logging into their online Gexa Energy account. They can access...
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Recent Gexa Energy Customer Questions

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Service and Support

How do I report a power outage?

To report a power outage, customers should visit Gexa Energy’s official website for specific reporting instructions. They can...
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Can I switch to Gexa Energy if I have a current contract with another provider?

You can switch to Gexa Energy while having a contract with another provider, but reviewing your current contract's terms is...
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What should I do if I have a complaint about my service?

For any complaints about Gexa Energy service, begin by gathering pertinent details about your account and the issue. Check...
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General Information

What is Gexa Energy?

Gexa Energy is a Texas-based retail electric provider offering various plans for residential and commercial customers. They...
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What are the benefits of choosing Gexa Energy?

Gexa Energy offers various benefits, such as flexible plans to suit different needs, competitive pricing, transparency in...
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Does Gexa Energy offer renewable energy options?

Gexa Energy provides renewable energy options, allowing customers to choose plans based on wind and solar power. This enables...
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What is the customer satisfaction rating of Gexa Energy?

Gexa Energy strives for high customer satisfaction, and feedback indicates mixed experiences based on pricing, billing, and...
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Energy Plans

What energy plans does Gexa Energy offer?

Gexa Energy offers various plans, including fixed-rate and variable-rate options, as well as renewable energy choices. These...
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How much does Gexa Energy cost per kilowatt-hour?

The cost of electricity per kilowatt-hour with Gexa Energy varies based on the selected plan, region, and any ongoing...
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Are there any cancellation fees if I decide to switch providers?

Gexa Energy generally does not impose cancellation fees when switching providers, but customers should examine their contract...
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What is the cancellation policy for Gexa Energy plans?

Gexa Energy's cancellation policy varies by plan, allowing customers to cancel anytime but possibly incurring early termination...
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Account Management

Can I manage my Gexa Energy account online?

Customers of Gexa Energy can manage their accounts online via the website, which allows for bill payments, account detail...
Read more

How can I view my usage and billing history with Gexa Energy?

Customers can view their billing and energy usage history by logging into their online Gexa Energy account. They can access...
Read more

Are there any discounts for enrolling in autopay?

Gexa Energy provides discounts for customers who enroll in autopay, making bill payments easier and potentially less expensive....
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We look to the Gexa Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gexa Energy issues reported to GetHuman
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