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Freshbooks Customer FAQ

Top Answers & How-to Guides

How do I Contact Freshbooks Customer Service?

The question we are asked most often is about how to talk to Freshbooks customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up my account on Freshbooks?

Creating an account on Freshbooks involves visiting their website, signing up with your email and password, and confirming your...

How do I invite team members or clients to collaborate?

To invite collaborators on Freshbooks, users can add team members in the "Team" section by entering their email and setting...
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Recent Freshbooks Customer Questions

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Features and Functionality

What features does Freshbooks offer for invoicing?

Freshbooks offers various invoicing features, including customizable and professional invoice creation, automation for...
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Can I export my financial data from Freshbooks?

Yes, Freshbooks allows users to export various financial data, including income statements and profit and loss reports. Users...
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How can I customize my invoices?

Freshbooks provides various options for invoice customization to align with your brand. Users can modify elements like color,...
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What types of reports can I generate in Freshbooks?

Freshbooks provides various reports tailored for businesses and freelancers, including profit and loss reports, invoice...
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Account Setup and Management

How do I set up my account on Freshbooks?

Creating an account on Freshbooks involves visiting their website, signing up with your email and password, and confirming your...
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How do I invite team members or clients to collaborate?

To invite collaborators on Freshbooks, users can add team members in the "Team" section by entering their email and setting...
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Is there a free trial available for Freshbooks?

Freshbooks offers a free trial for new users to explore its features like invoicing and expense tracking. The trial lasts for a...
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Technical Support

What should I do if I encounter a technical issue?

When facing a technical issue with Freshbooks, ensure your internet is stable, refresh your browser or app, clear your cache...
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Do you offer customer support for software questions?

Freshbooks does not provide direct customer support via this discussion board, but it offers a wealth of resources like a...
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How can I stay updated on new features?

To keep informed on Freshbooks' new features, users should regularly check the official website, subscribe to the newsletter,...
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Integrations and Compatibility

Can I integrate Freshbooks with other services?

Freshbooks provides numerous integration options with various services to enhance its functionality. This allows for improved...
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Is there a mobile app for Freshbooks?

Freshbooks provides a mobile app for iOS and Android, enhancing user experience by allowing users to manage invoices, track...
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Expense Tracking

How do I track expenses in Freshbooks?

To track expenses in Freshbooks, users should log in and go to the "Expenses" section to add new expenses or upload receipts....
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Do you provide resources for small business accounting?

Freshbooks provides a wealth of resources tailored for small business accounting, including articles, guides, webinars, and...
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Pricing and Billing

What is your pricing structure for plans?

Freshbooks has a range of pricing plans tailored to different business requirements, such as Lite, Plus, Premium, and custom...
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What is your policy on refunds for subscription services?

Freshbooks generally offers a thirty-day money-back guarantee for new subscription plans, allowing users to request a full...
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We look to the Freshbooks issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Freshbooks issues reported to GetHuman
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