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Framesdirect.com Customer FAQ

Top Answers & How-to Guides

What is Framesdirect.com's Phone Number?

The question we are asked most often is about how to talk to Framesdirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer virtual try-on or fitting services?

Yes, FramesDirect.com offers virtual try-on or fitting services to help you make informed decisions when choosing eyewear online. Our...
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What payment methods do you accept?

Framesdirect.com accepts various payment methods, ensuring convenience and flexibility for customers. We accept all major credit cards,...
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Can I track my order?

Yes, you can track your order on FramesDirect.com. Once your order is processed and shipped, you will receive a confirmation email...
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Do you offer international shipping?

Yes, FramesDirect.com offers international shipping. We understand that customers worldwide may be interested in our products, so we...
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What is your return policy?

Our return policy is designed to offer our customers a hassle-free shopping experience. If for any reason you are not completely satisfied...
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Can I order frames without lenses?

Yes, FramesDirect.com offers the option to order frames without lenses. We understand that some customers may prefer to use their own...
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Can I add lens coatings or tints to my order?

Yes, you can add lens coatings or tints to your order. FramesDirect.com offers a variety of lens customization options to enhance your...
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Do you offer virtual try-on or fitting services?

Yes, FramesDirect.com offers virtual try-on or fitting services to help you make informed decisions when choosing eyewear online. Our...
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Product Information

Are prescription lenses available?

Yes, prescription lenses are available at FramesDirect.com. We understand that everyone's vision needs are different, so we offer a...
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Do you offer prescription sunglasses?

Yes, at FramesDirect.com, we offer prescription sunglasses. We understand the importance of protecting your eyes from harmful UV rays...
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Warranty and Policies

What is your warranty policy?

Our warranty policy at Framesdirect.com is designed to assure customer satisfaction. We offer a one-year manufacturer's warranty on...
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Help me with my Framesdirect.com customer service issue

Ask any question you have about Framesdirect.com customer service. We will do our best to get you answers right away.
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