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Framesdirect.com Customer FAQ

Top Answers & How-to Guides

What is Framesdirect.com's Phone Number?

The question we are asked most often is about how to talk to Framesdirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Framesdirect.com Customer Questions

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Ordering and Payment

What payment methods do you accept?

Framesdirect.com provides various payment options including major credit cards like Visa and MasterCard, as well as PayPal....
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Can I track my order?

Framesdirect.com offers tracking methods for your order, including email notifications with tracking details once the order has...
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Can I change my prescription after placing an order?

Once an order is placed with Framesdirect.com, altering the prescription can be challenging. It is best to reach out to...
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Shipping and Returns

Do you offer international shipping?

Framesdirect.com does offer international shipping, but details like destinations and rates can differ by country. Customers...
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What is your return policy?

Framesdirect.com has a return policy that allows returns within thirty days if the eyewear is unused and in original packaging....
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What is your warranty policy?

Framesdirect.com offers a warranty on eyewear that typically covers manufacturing defects for about one year from the purchase...
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Prescription Services

Are prescription lenses available?

Framesdirect.com does offer prescription lenses, including custom options for glasses and sunglasses. Customers can select from...
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Can I order frames without lenses?

Framesdirect.com allows customers to buy frames without lenses, catering to those who wish to replace lenses or use frames...
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Do you offer prescription sunglasses?

Framesdirect.com provides a diverse range of prescription sunglasses that mix style with practicality. Customers can customize...
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Lens Options and Care

Can I add lens coatings or tints to my order?

Customers can generally add various lens coatings and tints, like anti-reflective or scratch-resistant options, when ordering...
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Do you offer virtual try-on or fitting services?

It is suggested to check the Framesdirect.com website to see if they provide virtual try-on services or detailed fitting...
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How do I care for my glasses?

To care for glasses, it is crucial to clean them frequently with a microfiber cloth and avoid paper products. Use a...
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Frames and Fitting

What types of frames do you offer?

Framesdirect.com provides an extensive range of eyewear frames that cater to diverse tastes and requirements. The styles...
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How do I know my frame size?

To determine your frame size, look for three numbers on the inside of the temple arm of your glasses that indicate lens width,...
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What if my glasses don't fit properly?

Improperly fitting glasses can cause discomfort and visual problems. To address this, one should verify frame measurements. If...
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