What is your warranty policy?

Our warranty policy at Framesdirect.com is designed to assure customer satisfaction. We offer a one-year manufacturer's warranty on all eyeglass frames and lenses purchased through our website. This warranty covers defects in material and workmanship, and any necessary repairs or replacements will be made at no cost to the customer within the first year of purchase. Additionally, some brands may have extended warranty periods that exceed the standard one year. However, please note that the warranty does not cover normal wear and tear, damage caused by accident or misuse, or prescription changes. Customers can reach out to our exceptional customer service team for further assistance regarding warranty claims or any other concerns they may have.