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Formstack Customer FAQ

Top Answers & How-to Guides

How do I Contact Formstack Customer Service?

The question we are asked most often is about how to talk to Formstack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Formstack customer service, get an answer now.

Recent Formstack Customer Questions

I need to transfer an account from one company to another

To transfer a Formstack account between companies, the current account holder should submit a support ticket directly to Formstack, requesting the transfer of ownership. They are typically asked to provide the full name and email address of the new owner. The request should be made from the email address currently associated with the Formstack account. Once Formstack receives and processes your request, they will handle the transfer internally, and the new owner will be granted access to the Formstack account. Please remember to make any necessary billing changes after the transfer process.
Asked Mar 6, 2024 8:10 PM

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Form Creation

Can I create forms using Formstack?

Formstack enables users to design various custom forms easily, thanks to its intuitive drag-and-drop interface. This allows for...

What are the different types of fields available in Formstack?

Formstack offers a wide variety of fields for form creation, including text, paragraph, dropdown, checkbox, radio button, file...

Can I customize the design of my forms?

Formstack allows extensive customization of forms, including colors, fonts, and custom CSS. Users can add logos, choose...

Can I create conditional logic in my forms?

Yes, Formstack enables users to implement conditional logic, allowing specific fields to show or hide based on earlier answers....

Payment and Data Collection

Is it possible to collect payments through Formstack forms?

Formstack allows users to collect payments through their forms by integrating with payment processors like PayPal, Stripe, or...

Is there an option for offline data collection?

Formstack supports offline data collection, allowing users to gather information without internet access using mobile...

Can data collected from forms be exported?

Data from forms created with Formstack can be exported in multiple formats like CSV, Excel, and PDF, allowing users to analyze...

Integrations and Publishing

Can I integrate Formstack with other apps and services?

Formstack allows users to integrate with various apps and services, enhancing functionality and streamlining workflows. Key...

Can I publish my forms to a website?

Formstack makes it simple to publish forms on a website by providing an embed code that integrates directly into the site's...

Security and Support

Is my data secure with Formstack?

Formstack takes data security seriously and utilizes encryption and complies with regulations like GDPR to protect user data....

What support resources are available for Formstack users?

Formstack provides extensive support resources, including a knowledge base with articles, video tutorials, webinars, and a...

Pricing and Limits

What pricing plans are available for Formstack?

Formstack provides various pricing tiers to suit different organizational needs, including Basic, Pro, Team, and Enterprise...

Is there a limit to the number of forms or submissions I can have in Formstack?

Formstack imposes limits on forms and submissions that depend on the user's subscription plan, with varying features including...
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