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FootFitter Customer FAQ

Top Answers & How-to Guides

What is FootFitter's Phone Number?

The question we are asked most often is about how to talk to FootFitter customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent FootFitter Customer Questions

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Shipping and Delivery

Can FootFitter ship internationally?

FootFitter does provide options for international shipping to customers outside the United States. Shipping methods vary by...
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What is the average shipping time for orders?

Shipping times from FootFitter can vary based on the chosen shipping method and destination. Standard shipping generally takes...
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Can I track the status of my order?

FootFitter allows customers to track their orders through a confirmation email containing a tracking number. This number can be...
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Returns and Exchanges

Can I return or exchange a pair of shoes I purchased?

FootFitter typically allows returns or exchanges if shoes are unworn and still include original packaging and tags, often...
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What is the return policy for FootFitter?

FootFitter offers a return policy that enables customers to return unworn items in original packaging within a set period for a...
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Can I cancel or modify my order after it has been placed?

Once an order is placed with FootFitter, there is a limited window for customers to cancel or modify it. Orders are processed...
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Payment and Discounts

What payment methods does FootFitter accept?

FootFitter provides various payment methods, including major credit cards and PayPal. They may have additional options based on...
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Are gift cards available for purchase?

FootFitter does provide gift cards, which make a considerate gift for those seeking quality footwear. These can usually be...
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Do you offer any discounts or promotions?

FootFitter does not share specific details about discounts on this platform, yet they typically run varied promotions...
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Product Information

Does FootFitter offer a warranty for their products?

FootFitter does provide a warranty covering defects in materials and workmanship, varying by product. It is best to check the...
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What is the size range for FootFitter products?

FootFitter provides a diverse size range for its products, accommodating both men's and women's foot sizes. Typically, sizes...
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Are the shoes designed for specific foot conditions?

FootFitter creates shoes aimed at various foot conditions like high arches and flat feet, focusing on comfort and support....
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Can FootFitter provide orthotic inserts or custom fittings?

FootFitter offers a variety of orthotic inserts designed for enhanced support and comfort, catering to several foot needs....
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Customer Programs

Can I find FootFitter products in retail stores?

FootFitter products are mainly sold online, but some authorized retailers do carry a selection in-store. Stock may vary by...
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What is the process for submitting a warranty claim?

The warranty claim process for FootFitter products involves reviewing the warranty details, gathering required documents like...
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Does FootFitter have a rewards program or credit system for repeat customers?

FootFitter does not promote a specific rewards program for returning customers on their site, focusing more on product quality...
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