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Flowers.com Customer FAQ

Top Answers & How-to Guides

What is Flowers.com's Phone Number?

The question we are asked most often is about how to talk to Flowers.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Flowers.com customer service, get an answer now.
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Recent Flowers.com Customer Questions

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Delivery Options

Can I send flowers to a different city/state/country?

Yes, Flowers.com allows sending flowers to various locations, including different cities, states, and countries. Customers can...
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Do you offer same-day delivery?

Flowers.com provides same-day delivery for specific floral items and gifts, helping those in need of quick delivery. Customers...
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Can I schedule a delivery for a specific date or time?

Yes, Flowers.com allows customers to schedule deliveries for specific dates during the checkout process, making it easy to send...
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Can I track the status of my order?

Yes, customers can track their order status on Flowers.com through confirmation emails or the website by entering their order...
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Payment and Policies

What forms of payment do you accept?

Flowers.com accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and...
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What is your return/refund policy?

Flowers.com offers a customer-friendly return and refund policy aimed at ensuring satisfaction with orders. Customers can...
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Do you offer any discounts or promotions?

Flowers.com regularly provides a range of discounts and promotions to enhance customer value, including seasonal sales and...
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Customization and Add-ons

Can I add a personalized message to my order?

Flowers.com allows customers to add personalized messages to their orders, enhancing the gifting experience. There is usually a...
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Do you offer any additional gifts or add-ons with the flowers?

Flowers.com offers a wide range of add-ons such as gourmet chocolates, gift baskets, plush toys, and balloons to enhance floral...
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What is the difference between standard and premium arrangements?

The key distinction between standard and premium arrangements from Flowers.com lies in their quality, size, and presentation....
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Subscription and Care

Do you have a subscription service for regular flower deliveries?

Flowers.com provides a subscription service for regular flower deliveries, offering flexible schedules like weekly, bi-weekly,...
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Are there any specific care instructions for the flowers?

To care for flowers from Flowers.com, recipients should use a clean vase with cool water, cut stems at an angle, change water...
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We look to the Flowers.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Flowers.com issues reported to GetHuman
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