Flixster Customer FAQ

If you're not receiving the password reset email, first check your spam or junk folder to ensure it hasn’t been filtered there. Also, verify that the email address you entered is correct. If the issue persists, consider trying to reset your password again after some time, as there may be delays in email delivery.

To change your password on Flixster, go to your account settings. Look for the option to update your password. Follow the prompts to create a new password that is easier for you to remember, keeping in mind the security guidelines. Ensure that your new password is unique to keep your account secure.

If episodes are not autoplaying despite your selection, it may be due to settings within the app, network connectivity issues, or a temporary glitch. Ensure that the autoplay setting is enabled in your profile preferences. Also, check your internet connection for stability. If the problem persists, restarting the app or the device may help resolve the issue.

Sometimes email confirmations can take a few minutes to arrive or might end up in your spam/junk folder. If you've checked these folders and still haven't received it, there might have been a technical issue. Please check the contact information link on this page for assistance.

We're sorry to hear about this issue! Sometimes, it takes a little time for your VIP status to update on Flixster. If it's been a while and your status still hasn't changed, make sure your payment went through correctly. If everything seems in order on that end, try logging out and back in to refresh your account status. If after this your VIP status has still not been activated, we recommend directly reaching out to Flixster customer service, whose contact details are provided on this page. They will be able to assist you in resolving this issue.