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First American Home Warranty Customer FAQ

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What is First American Home Warranty's Phone Number?

The question we are asked most often is about how to talk to First American Home Warranty customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent First American Home Warranty Customer Questions

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Claims Process

What is the process for filing a claim?

Filing a claim with First American Home Warranty involves verifying coverage in the warranty contract, then contacting the...
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What documentation is required to file a claim?

When filing a claim with First American Home Warranty, homeowners typically need to provide their policy number, a description...
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What should I do if my claim is denied?

If your claim is denied by First American Home Warranty, start by reviewing the denial letter for specific reasons. Gather...
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Coverage Details

What does a home warranty cover?

A home warranty covers repair or replacement of essential home systems and appliances due to normal wear and tear, providing...
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Are there any limitations on coverage?

First American Home Warranty provides several plans with limitations and exclusions, including coverage for pre-existing...
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Are pre-existing conditions covered?

First American Home Warranty generally excludes coverage for pre-existing conditions, which are issues that existed before the...
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Are there additional coverage options available?

First American Home Warranty offers various additional coverage options beyond basic plans, allowing homeowners to enhance...
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Service Information

Is there a service call fee?

Yes, First American Home Warranty usually imposes a service call fee when a technician evaluates a covered issue, with the fee...
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How long does it take for a technician to come after I request service?

The time it takes for a technician to respond after a service request can vary based on multiple factors, usually aiming for a...
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What if I need emergency service?

In emergencies, First American Home Warranty emphasizes the need for swift action, especially for critical failures like...
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How do I find a service technician in my area?

To locate a service technician through First American Home Warranty, you can visit their website, where they provide a search...
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Can I choose my own service provider for repairs?

Customers are generally provided with a list of approved service providers for repairs under First American Home Warranty...
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Contract Management

What happens if a covered item cannot be repaired?

First American Home Warranty provides a replacement option for covered items that cannot be repaired, subject to specific terms...
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Can I transfer my home warranty to a new homeowner if I sell my house?

Yes, a home warranty from First American Home Warranty can often be transferred to the new owner when selling a house, which...
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What is the renewal process for my home warranty?

The renewal process for a First American Home Warranty starts a few weeks before your coverage ends, with customers receiving a...
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