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What happens if my order is incorrect or missing items?

Asked 2 years ago
If an order through Favor Delivery is incorrect or contains missing items, there are several steps a customer can take to address the issue. First and foremost, the customer should review their order confirmation to ensure that they ordered the correct items. If a mistake is confirmed, customers typically have the option to report the issue directly through the application or web platform. It is advisable to provide as much detail as possible about the problem, including descriptions of the incorrect items or the missing items, as well as any relevant order numbers. Favor Delivery aims to ensure customer satisfaction and may offer resolutions such as refunds, credits, or the re-delivery of correct items depending on the specific situation. It is also a good idea to check the FAQ section on the Favor website, as it often contains helpful information regarding common issues related to orders. If further assistance is necessary, customers can find additional support information on the current web page.
Answered Jul 9th 2025

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