What happens if my package is lost or damaged during delivery?

If your package is lost or damaged during delivery, SDN Delivery has a comprehensive resolution process in place. Our first step is to initiate an investigation to determine the cause and location of the issue. This may involve communicating with our drivers, reviewing CCTV footage, or contacting relevant parties at the delivery destination. Once the investigation is complete, we will inform you of the findings and take appropriate action to resolve the situation. This can include providing a refund, resending the package, or offering insurance claim assistance. We prioritize customer satisfaction and strive to rectify any issues promptly and efficiently. Rest assured, SDN Delivery is committed to ensuring the safe and secure transit of your packages.