Updated September 17, 2025

Fastenal Co. Customer FAQ

Recent Fastenal Co. Customer Questions

Help me with my Fastenal Co. customer service issue

Order Tracking and Returns

How can I track my order?

Customers can easily track their Fastenal orders by visiting the website's shipment tracking section. By entering their order...

Can I return a product to Fastenal Co.?

Fastenal Co. has a return policy that allows returns for unused items in original packaging within a specified period, usually...

What is Fastenal Co.'s return policy?

Fastenal Co. permits returns for most items within thirty days if they are unopened and in resalable condition. Special orders...

Can I schedule deliveries for my Fastenal orders?

Fastenal Co. provides options for scheduling deliveries based on the services in your area and the nature of your order. When...

What is the procedure for handling defective products?

The procedure for addressing defective products typically involves documenting the defect, returning to the point of purchase,...

Does Fastenal Co. offer online ordering?

Fastenal Co. does provide online ordering on its website, where customers can explore a wide array of products, search for...

Does Fastenal Co. offer bulk discounts?

Fastenal Co. does offer bulk discounts, which are determined by factors like item type and order quantity. They provide tiered...

What payment methods does Fastenal Co. accept?

Fastenal Company provides a range of payment methods, including major credit and debit cards such as Visa and MasterCard. They...

What types of payment plans does Fastenal Co. offer for business customers?

Fastenal Company offers various payment options for business clients, including credit/debit cards, invoicing, and net terms...

How can I request a custom order from Fastenal Co.?

Requesting a custom order from Fastenal Co. involves visiting their website to examine product categories. If standard products...

Does Fastenal Co. provide international shipping?

Fastenal Company does offer international shipping in certain cases but primarily operates within the United States. Details...

Does Fastenal Co. offer any warranties for its products?

Fastenal Co. generally offers warranties on its products, but terms can vary by item. Many items are covered by manufacturer's...

Are there any training materials available for Fastenal products?

Fastenal provides various training materials for its products, including instructional videos, manuals, and guides covering...

Does Fastenal Co. provide technical support for its products?

Fastenal Co. offers some technical support for its products, including helpful resources on its website like product...

Are there industry-specific products available at Fastenal?

Fastenal provides a diverse selection of products designed for various industries, including construction, manufacturing, and...

How can I become a preferred vendor with Fastenal?

To become a preferred vendor for Fastenal, one should show reliability, quality, and competitive pricing. Familiarizing oneself...

What type of businesses typically use Fastenal products?

Fastenal caters to a broad spectrum of businesses across various sectors, primarily manufacturing, construction, maintenance,...

Does Fastenal Co. offer any seasonal promotions?

Fastenal Co. does provide seasonal promotions, which may include discounts or bundle deals related to specific times of year...

What initiatives does Fastenal Co. follow for sustainability?

Fastenal Co. actively pursues sustainability by reducing its carbon footprint, enhancing energy efficiency, and promoting waste...

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