EyeMed Vision Care Customer FAQ

If you didn't receive your EyeMed Vision Care insurance information by mail, it's possible that your employer has a digital delivery preference. Many employers are going green, and digital delivery can expedite the process of getting your information to you. Consider checking with your employer's HR department about whether they have opted for digitized insurance info, they should be able to provide you with instructions. If your vision insurance is self-purchased, you might have received an email with the relevant details. If not, check your EyeMed online account where you can access all policy-related information. If you do not have an online account, you can create one on the EyeMed website.

As a new member, you may need to wait for your coverage to become active before creating an account. Once active, use your EyeMed member ID (or personal information if you don't have your ID) to register on the website. You'll be asked to create a username and password. If you've already done these steps and still can't access your online account, it might be a technical issue. In this case, we recommend clearing your browser's cache and cookies, or trying a different browser. If the issue persists, contact your company's HR department (for employer-provided insurance) as they may have specific instructions or requirements.