Can I change my hotel reservation on Expedia?

In a nutshell: This guide provides a step-by-step approach to modifying your hotel reservation on Expedia. It includes steps like signing in to your account, accessing your trips

Jun 26, 2024

Introduction

Planning a getaway is thrilling, but sometimes plans can change unexpectedly, and you need to tweak your travel plans. It could be weather changes, changes in dates, a need for a different room type, or a spontaneous shift in your itinerary. Modifying your hotel reservation on Expedia can be straightforward. You can update your booking with a few simple steps without a hitch. This guide provides a step-by-step approach to modifying your reservation online, reflecting the latest updates in Expedia’s system.

Sign In to Your Expedia Account

Open your browser and go to the official website https://www.expedia.com/

In the top right corner, select "Sign In".

Enter Your Details

Enter your email and password, or sign in using Google or Facebook.

Access Your Trips

Once logged in, click on "Trips" in the top menu.

You’ll be redirected to a page listing all your itineraries. Select the "Upcoming" tab to view your future reservations.

Select the Reservation to Modify

Find the reservation you want to change and click on it to open the details.

Carefully review the fine print. Look for any terms regarding changes or cancellations. Most bookings have different policies, especially between refundable and non-refundable reservations.

Make Changes to Your Reservation

You will see a "Modify" button if your booking allows changes. Click on it.

You'll be presented with options such as altering the dates, room type, or guest details.

Note: Specific changes like room type (e.g., pet-friendly, accessible), you might need to contact the hotel directly.

Confirm Changes

After making the necessary changes, review them carefully.

Click "Confirm" to finalize your adjustments. You should receive a confirmation email from Expedia shortly after.

If your changes do not go through, review the booking's terms again. Some reservations have restrictions on modifications after booking.

Contact Expedia Customer Service

If you encounter issues making changes online, contacting Expedia’s customer service is your next best option. Dial Expedia’s customer service number, which can be found on the Expedia Contact Us page. Provide your itinerary number to the representative and explain the changes you wish to make.

Contact the Hotel

Call the hotel and explain your situation. If they agree to modify your reservation, request a new confirmation email to avoid misunderstandings.

Be Aware: Changes made directly with the hotel fall outside Expedia’s platform, and they won’t be able to assist with any complications.

Conclusion

Before booking, always read the cancellation policy and terms related to changes. Knowing these details can save you time and stress if you need to adjust your reservation later. Expedia strives to provide a seamless booking experience, and understanding these steps ensures you can manage your travel plans efficiently.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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