How Do I Get a Refund from Etsy.com?

This article discusses the steps needed to request a refund on Etsy.com. It also mentions the fact that shops on Etsy may have different return policies. How to request a return despite the shop's return policy is also discussed.

How Do I Get a Refund from Etsy.com?

Etsy.com is a popular online store where customers can buy vintage items as well as a wide variety of handmade items and craft supplies. While it's very easy to purchase items on Etsy, there is always the possibility that you might not be satisfied with what you buy. Returning an item and requesting a refund is easy. You just have to follow a few simple steps. You can always contact Etsy if you have any questions.

Steps to Take to Get a Refund from Etsy.com

You will need to contact the shop on Etsy where you purchased your order to request a refund. Be aware that not all shops have the same refund policies. You can always go to the Help With Order page to view the shop's policy. It's located under View Shop Return Policy. If the seller you are dealing with doesn't allow refunds, you can always open a case with Etsy to determine if you are eligible for a refund. The two reasons you would be eligible for a refund are if you never received your order and if your order did not arrived as described on the shop.

To request a refund, you just need to follow a few simple steps. If you still have questions, you can reach out to Etsy.

Sign into Etsy.com.
Go to Your Account. (If you're using the Etsy app, you will tap You).
Select Help With Order. This will be located next to the order you want a refund for. (On the app, you first tap the order then tap Help With Order).
The next step will be to select Message Seller.
A text box will appear at this point. This is where you type in your request to your seller, letting them know you would like a refund for your order.
You will see an arrow icon. You will also see Enter. Select one of these to proceed.
Sellers now will receive a notification about your request for a refund.
Now all you do is wait to hear from your seller about your refund.

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How Do I Get a Refund from Etsy.com?