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Ethiopian Airlines Customer FAQ

Top Answers & How-to Guides

What is Ethiopian Airlines's Phone Number?

The question we are asked most often is about how to talk to Ethiopian Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Ethiopian Airlines customer service, get an answer now.

Recent Ethiopian Airlines Customer Questions

How can I book Childs ticket and link to an already booked ticket?

To book a child's ticket and link it to an already booked ticket, visit the Ethiopian Airlines website and go to 'Manage my Booking'. Fill in your booking details and select 'Add Passenger'. Choose 'Child' and provide the necessary details. Then complete your purchase. Please note that information like age and full name of the child will be required. The newly booked ticket should automatically link to your original booking. However, for the exact procedure, it's recommendable to contact Ethiopian Airlines customer service for detailed guidelines to ensure the linking process is done correctly. Please remember that there is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked May 15, 2024 12:06 AM

Extra bag fees from Accra Ghana to Edmonton Canada

The baggage fees for Ethiopian Airlines can vary depending on multiple factors such as ticket type, fare class, and membership status. For flights from Accra, Ghana to Edmonton, Canada, the fees for extra baggage typically range from $200 to $300 per extra bag, but it could also change subject to the specific conditions of your ticket. Please make sure to check the specific charges applicable at the time of booking or adding extra baggage to your booking. It is also advised to pack as efficiently as possible to avoid any extra charges.
Asked Apr 18, 2024 4:20 AM

Help me with my Ethiopian Airlines customer service issue

Baggage and Check-in

What are the baggage allowances and restrictions?

Ethiopian Airlines' baggage policies vary by ticket type, travel class, and destination. Economy class allows one checked bag...

What is the check-in process for Ethiopia Air flights?

Ethiopian Airlines offers a simple check-in process with options for online check-in starting 24 hours before flights, airport...

What is the policy for lost or delayed baggage?

Ethiopian Airlines has set procedures for handling lost or delayed baggage. Passengers should report any baggage issues at the...

Are there any additional fees for extra baggage?

Ethiopian Airlines has specific baggage policies, with extra fees for overweight or additional bags, varying by travel class...

What is the procedure for check-in at the airport?

The check-in process for Ethiopian Airlines at the airport involves arriving early, locating the check-in counters, presenting...

Booking Changes and Policies

Can I make changes to my booking?

Ethiopian Airlines permits changes to bookings under specific conditions and fare types, including alterations to dates,...

What are the accepted forms of payment for booking flights?

Ethiopian Airlines accepts various payment methods for booking flights, including major credit cards like Visa, MasterCard, and...

What options are there for group bookings?

Ethiopian Airlines has various options for group bookings, typically for ten or more travelers on the same itinerary. This...

What is the cancellation policy for flights?

Ethiopian Airlines has a cancellation policy that depends on fare type. Refundable tickets can be canceled with fees applied,...

Frequent Flyer and Upgrades

What is the Ethiopia Air frequent flyer program?

Ethiopian Airlines' frequent flyer program, ShebaMiles, rewards loyal travelers with miles for flights, hotel stays, and car...

What are the options for upgrading my seat or cabin class?

Ethiopian Airlines provides several options for seat or cabin class upgrades, including using frequent flyer miles for loyalty...

In-Flight Services

What are the available in-flight services and amenities?

Ethiopian Airlines provides various in-flight services and amenities, including diverse meal choices, premium class perks,...

Can I request a special meal on board?

Ethiopian Airlines allows passengers to request special meals for various dietary needs. It is best to place this request 24 to...

How do I make a special request for in-flight services?

Passengers wishing to request special in-flight services on Ethiopian Airlines should plan ahead. These requests can generally...

Travel Requirements

Do I need a visa to travel to Ethiopia with Ethiopia Air?

Ethiopia generally requires a visa for travel, with specific needs varying by nationality and trip purpose. Ethiopian Airlines...

Are there any specific travel requirements for passengers with disabilities?

Ethiopian Airlines provides specific travel policies for passengers with disabilities to ensure comfort, including assistance...

Are there any child or infant discounts offered?

Ethiopian Airlines generally provides discounted fares for children and infants, with children aged two to eleven often getting...
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Ethiopian Airlines issues reported to GetHuman
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