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ETrailer.com Customer FAQ

Top Answers & How-to Guides

What is ETrailer.com's Phone Number?

The question we are asked most often is about how to talk to ETrailer.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ETrailer.com Customer Questions

I bought an advent air conditioner with thermostat and wondering if someone could walk me through the wiring process of hooking the thermostat up and hooking the AC unit up

Sure! First, please make sure to disconnect any power sources before starting the wiring process for safety reasons. To wire the thermostat to the Advent Air RV AC unit, you're going to need to connect a red, white, yellow, and green wire from the thermostat to the AC unit. 1. The red wire supplies power, connect from RH terminal (Thermostat) to R terminal (AC unit). 2. The white wire controls the heating, connect from W terminal (Thermostat) to W terminal (AC unit). 3. The yellow wire controls the AC cooler, connect from Y terminal (Thermostat) to Y terminal (AC unit). 4. The green wire controls the fan, connect from G terminal (Thermostat) to G terminal (AC unit). Please note, some AC units may not use a green wire for the fan, and instead combine the control with the yellow wire, in which case Y and G would be linked together. This can vary based on the specific model of the AC unit and thermostat. Always follow the instructions that come with your specific devices.
Asked Jun 12, 2024 1:16 AM

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Product Information

What types of products does ETrailer.com offer?

ETrailer.com provides a broad selection of products for trailers and towing, including hitches, wiring, brake controllers,...

Does ETrailer.com offer any warranties on their products?

ETrailer.com generally lists warranty details for each product on its individual pages, as many items come with varying...

Installation Support

Do I need any special tools to install trailer hitch?

Installing a trailer hitch generally requires basic hand tools like wrenches and sockets. While many hitches use existing...

What installation guides are available on the website?

ETrailer.com provides a wide array of installation guides for various trailer and vehicle accessories, featuring step-by-step...

Order and Shipping

What is the shipping and delivery process?

ETrailer.com has a streamlined shipping process, typically processing orders within one to two business days. Various shipping...

Can I track my order after it has been placed?

Yes, tracking your order is possible after placement. You will receive a confirmation email with a tracking number once...

What is your policy for handling backorders?

While specific backorder policies at ETrailer.com are not available, generally, e-commerce sites notify customers of expected...

Returns and Cancellations

What is the return policy for ETrailer.com?

ETrailer.com allows returns within thirty days of delivery, provided items are unused and in original packaging. Customers...

Can I cancel or change my order after it has been placed?

Once an order is placed on ETrailer.com, canceling or changing it might be limited based on its status. If the order has been...

Can I return a product if I bought the wrong part?

ETrailer.com allows returns on most items within a certain timeframe if the wrong part was ordered, provided it remains...

Payment and Promotions

What payment methods does ETrailer.com accept?

ETrailer.com provides multiple payment options for customer convenience, including major credit cards and PayPal. Additionally,...

Are there any promotions or discounts available?

ETrailer.com regularly offers promotions and discounts on various items, including seasonal sales and exclusive deals for...

Are there any special offers for first-time customers?

ETrailer.com frequently provides promotions that may include discounts for first-time customers, so it is wise to visit their...
We look to the ETrailer.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ETrailer.com issues reported to GetHuman
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