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EPPICard Customer FAQ

Top Answers & How-to Guides

What is EPPICard's Phone Number?

The question we are asked most often is about how to talk to EPPICard customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer funds from my Indiana Visa Debit Card to a bank account?

Typically, funds cannot be directly transferred from the Indiana Visa Debit Card to a bank account. While the EPPICard is...
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Card Information

What is the Indiana Visa Debit Card Program (EPPICard)?

The Indiana Visa Debit Card Program, known as EPPICard, is a payment method for individuals receiving state benefits like...
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What fees are associated with the Indiana Visa Debit Card?

The Indiana Visa Debit Card, or EPPICard, can incur monthly maintenance, ATM withdrawal, and transaction fees. Fees vary and...
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Are there any restrictions on how I can use my Indiana Visa Debit Card?

The Indiana Visa Debit Card, part of the EPPICard program, has restrictions mainly for state payments and limits on spending...
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Are there any international transaction fees with the Indiana Visa Debit Card?

The Indiana Visa Debit Card, linked to EPPICard, can have international fees for purchases or withdrawals abroad. These fees...
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Card Usage

Can I use my Indiana Visa Debit Card outside of Indiana?

The Indiana Visa Debit Card, or EPPICard, can indeed be used outside of Indiana for purchases or ATM withdrawals where Visa is...
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Can I withdraw cash from an ATM using my Indiana Visa Debit Card?

Yes, an Indiana Visa Debit Card can be used to withdraw cash from ATMs displaying the Visa logo. Users must enter their PIN,...
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Can I transfer funds from my Indiana Visa Debit Card to a bank account?

Typically, funds cannot be directly transferred from the Indiana Visa Debit Card to a bank account. While the EPPICard is...
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How can I check my balance on my Indiana Visa Debit Card?

To see the balance on an Indiana Visa Debit Card linked to EPPICard, users can log into their account on the EPPICard website...
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Can I check my transaction history for my Indiana Visa Debit Card?

Users can indeed view their transaction history for the Indiana Visa Debit Card linked to the EPPICard program by logging into...
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What should I do if my Indiana Visa Debit Card is declined?

If an Indiana Visa Debit Card is declined, users should first investigate potential causes, such as insufficient funds or...
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Card Management

How long does it take to receive a replacement card?

The arrival time for a replacement EPPICard can range from a few days to several weeks, influenced by processing times and...
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What should I do if I forgot my PIN for my Indiana Visa Debit Card?

If someone forgets their PIN for an Indiana Visa Debit Card, they should go to the EPPICard website for instructions on...
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How do I activate my Indiana Visa Debit Card?

To activate an Indiana Visa Debit Card, the cardholder typically calls a specified number or visits a website, entering their...
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How do I report a lost or stolen Indiana Visa Debit Card?

To report a lost or stolen Indiana Visa Debit Card linked to an EPPICard, promptly contact customer service via the number on...
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How can I update my personal information associated with my Indiana Visa Debit Card?

To update personal information for an Indiana Visa Debit Card, the cardholder should log into the EPPICard online account...
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We look to the EPPICard issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EPPICard issues reported to GetHuman
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