Duolingo Customer FAQ

If a lesson freezes, try refreshing your browser or the app, depending on what you're using. Clearing your cache or restarting your device might also help resolve the issue. If the problem persists, check for any available updates for the app or browser.

To change your password, go to the login page and select the “Forgot password?” link. You will be prompted to enter the email address associated with your account. Follow the instructions sent to your email to reset your password. If you have further issues, refer to the support options available on this page for assistance.

To reset your password, go to the login page and click on "Forgot password?" Follow the prompts to enter your email address associated with your account. You will receive instructions on how to reset your password via email. Make sure to check your spam or junk folder if you don’t see the email in your inbox.

To earn hearts in Duolingo, you can practice previously learned skills, complete lessons without making mistakes, or strengthen skills that have weakened. You can also earn hearts by watching ads, completing daily goals, or gaining experience points (XP) through practice. If you run out of hearts, you can wait for them to refill over time or use gems to buy more hearts in the store.

If you're unable to reset your Duolingo password, make sure you're using the correct email address associated with your account. Check your spam or junk mail folder for reset emails. If you're still having trouble, there is a link to the most up-to-date contact information right here on this page.