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Duke University Hospital Customer FAQ

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What is Duke University Hospital's Phone Number?

The question we are asked most often is about how to talk to Duke University Hospital customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Duke University Hospital Customer Questions

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Hospital Services

What services are provided by Duke University Hospital?

Duke University Hospital provides an extensive array of health care services, including emergency, surgical, and critical care,...
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Is there an emergency department at Duke Health?

Duke Health does have an emergency department that offers urgent care for a variety of health issues and is available around...
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What facilities cater to individuals with disabilities?

Duke University Hospital is dedicated to accessibility for individuals with disabilities, offering features like...
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Are there community health programs offered by the hospital?

Duke University Hospital offers various community health programs focused on preventive care, education, and service access for...
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What support services are available for families of patients?

Duke University Hospital provides a range of support services for patients' families, including the Patient and Family Services...
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Patient Information

How can I request my medical records?

To obtain medical records from Duke University Hospital, patients need to complete a specific authorization form, indicating...
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What are the visiting hours for patients?

Visiting hours at Duke University Hospital generally run from 8:00 a.m. to 8:00 p.m., but may differ by unit and patient needs....
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What insurance plans are accepted at Duke University Health?

Duke University Health accepts various insurance plans, including major commercial providers, Medicare, and Medicaid, but...
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What payment options are available for my hospital bill?

Duke University Hospital provides multiple payment methods for settling bills, including an online portal, mail, and in-person...
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What should I bring to my hospital appointment?

When attending a hospital appointment at Duke University Hospital, it is essential to bring personal identification, insurance...
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Appointment Procedures

How can I locate a specific physician or provider?

To find a specific physician or provider at Duke University Hospital, visiting the Duke Health website is recommended. There,...
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Can I get a second opinion from your specialists?

Duke University Hospital supports patients seeking second opinions from their specialists to enhance their understanding and...
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How do I schedule a consultation with a specialist?

To schedule a consultation with a Duke University Hospital specialist, individuals should visit the Duke Health website. It...
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Accessibility and Support

Is there parking available for patients and families?

Duke University Hospital provides parking for patients and their families, located near the main entrance, with both short-term...
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Are there services to assist patients who require language support?

Duke University Hospital prioritizes patient communication and offers comprehensive language support services. These include...
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How is patient safety ensured at Duke University Hospital?

Duke University Hospital prioritizes patient safety through evidence-based practices, ongoing staff training, and strong...
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