© GetHuman Inc.

Downpillows.com Customer FAQ

Top Answers & How-to Guides

What is Downpillows.com's Phone Number?

The question we are asked most often is about how to talk to Downpillows.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Downpillows.com customer service, get an answer now.
Contact Downpillows.com customer service

Recent Downpillows.com Customer Questions

Help me with my Downpillows.com customer service issue

Down Pillow Benefits

What are the benefits of using a down pillow?

Down pillows are highly valued for their luxurious softness and lightweight nature, allowing for easy adjustment and...
Read more

What is the difference between down and feather pillows?

Down pillows consist mostly of soft undercoating from ducks or geese, providing exceptional softness and airflow, while feather...
Read more

Care and Maintenance

Can down pillows be machine washed?

Most down pillows can be machine washed, but you should follow care instructions on the label. Using a front-loading washer and...
Read more

What are the care instructions for down pillows?

Down pillows require careful maintenance to ensure longevity and comfort. Use a protective pillowcase and regularly fluff the...
Read more

Product Features

Are down pillows hypoallergenic?

Down pillows are not naturally hypoallergenic because they are made from duck or goose down, which can trigger allergies in...
Read more

What is the thread count of your down pillow covers?

Downpillows.com offers down pillows with covers typically having a thread count between 230 and 400. A higher thread count...
Read more

Are the down pillows made from ethically sourced down feathers?

Downpillows.com emphasizes the importance of ethically sourced down feathers, highlighting responsible sourcing practices and...
Read more

Are the pillows adjustable in firmness?

Downpillows.com provides various down pillows with fixed firmness levels, offering options like soft, medium, and firm. While...
Read more

Trial and Lifespan

Do you offer a trial period for your down pillows?

Downpillows.com generally does not have a specific trial period, but they do offer a return policy that allows customers to...
Read more

What is the average lifespan of a down pillow?

Down pillows usually last between five to ten years, influenced by factors like quality, usage, and care. Higher-quality...
Read more

Can I use a pillowcase with a down pillow?

Using a pillowcase with a down pillow is recommended as it protects against oils and dirt, extends the pillow's life, and...
Read more

Shipping and Returns

What is your return policy for down pillows?

Downpillows.com has a customer-friendly return policy allowing returns within thirty days if items remain in original, unworn,...
Read more

What is the shipping time for down pillows?

Shipping times for pillows from Downpillows.com generally range from five to ten business days within the continental U.S....
Read more

Can I return an opened down pillow?

Downpillows.com generally allows returns on opened down pillows with certain conditions, like returning them in original...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!