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Downpillows.com Customer FAQ

Top Answers & How-to Guides

What is Downpillows.com's Phone Number?

The question we are asked most often is about how to talk to Downpillows.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your return policy for down pillows?

At Downpillows.com, we strive for complete customer satisfaction. Therefore, we offer a hassle-free return policy for our down pillows....
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Benefits

What are the benefits of using a down pillow?

Using a down pillow offers numerous benefits for a comfortable and restful sleep experience. Firstly, down pillows provide exceptional...
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Materials

What is the difference between down and feather pillows?

Down pillows are filled with the soft, fluffy undercoating found beneath the feathers of ducks or geese. This down provides exceptional...
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Care

Can down pillows be machine washed?

Yes, our down pillows can be machine washed. We recommend using a front-loading machine on a gentle cycle with a mild detergent. It...
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Hypoallergenic

Are down pillows hypoallergenic?

Yes, down pillows are hypoallergenic. Down refers to the soft feathers found beneath the outer feathers of ducks or geese. These feathers...
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Quality

What is the thread count of your down pillow covers?

The thread count of our down pillow covers is 400. We believe in providing the highest quality products to our customers, and our pillow...
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Trial

Do you offer a trial period for your down pillows?

Yes, we offer a trial period for our down pillows. We understand that finding the perfect pillow can be a personal experience, so we...
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Lifespan

What is the average lifespan of a down pillow?

The average lifespan of a down pillow can vary depending on various factors, such as the quality of the pillow, usage, and maintenance....
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Usage

Can I use a pillowcase with a down pillow?

Yes, you can definitely use a pillowcase with a down pillow. In fact, using a pillowcase is highly recommended to protect your down...
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Ethical Sourcing

Are the down pillows made from ethically sourced down feathers?

Yes, all our down pillows are made from ethically sourced down feathers. At Downpillows.com, we understand the importance of ethical...
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Returns

What is your return policy for down pillows?

At Downpillows.com, we strive for complete customer satisfaction. Therefore, we offer a hassle-free return policy for our down pillows....
Read more

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