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Dog.com Customer FAQ

Top Answers & How-to Guides

What is Dog.com's Phone Number?

The question we are asked most often is about how to talk to Dog.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Dog.com customer service, get an answer now.
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Recent Dog.com Customer Questions

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Returns and Damages

What should I do if the item I received is damaged or defective?

In cases of receiving a damaged or defective item from Dog.com, it is essential to act quickly. Customers should examine the...
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What is your return policy?

Dog.com has a detailed return policy ensuring customer satisfaction, allowing returns within a certain timeframe for unused...
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What is the policy for returns on pet food?

Dog.com has a return policy for pet food products that may restrict returns due to health and safety regulations. Customers can...
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Products and Services

What kinds of products does Dog.com sell?

Dog.com provides a wide variety of products for dogs and their owners, including food, treats, toys, grooming tools, health...
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Do you sell dog food?

Dog.com provides a wide range of dog food options for various breeds, ages, and dietary needs. Their selection includes both...
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Do you offer grooming services?

Dog.com primarily specializes in online dog supplies like food, toys, and health items rather than providing grooming services....
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Do you have a subscription service for dog food?

Dog.com does not have a specific subscription service for dog food, but it offers a range of foods to order individually. Some...
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What are the most popular products on Dog.com?

Dog.com offers a broad selection of popular products, including dog food, treats, toys, grooming supplies, and health care...
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Are there any special promotions for first-time customers?

Dog.com frequently has promotions and discounts for first-time customers, which may include a percentage off or free shipping....
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Shipping and Delivery

Do you offer international shipping?

Dog.com mainly ships within the United States, and international shipping may be limited. Customers outside the U.S. should...
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How long does shipping take?

Shipping durations at Dog.com depend on the selected method, destination, and season. Generally, standard shipping takes a few...
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Can I track my order?

Customers of Dog.com can track their orders after shipping through a confirmation email containing tracking details. They can...
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Ordering and Payment

What payment methods do you accept?

Dog.com provides a range of payment options for a smooth shopping experience, including major credit cards, PayPal, and...
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Are there any discounts or promotions available?

Dog.com regularly provides discounts and promotions to assist customers in saving on pet supplies. These may include seasonal...
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Can I cancel or change my order after it has been placed?

Once an order is placed on Dog.com, customers can only modify or cancel it within a limited timeframe before it is processed....
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We look to the Dog.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dog.com issues reported to GetHuman
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