What is your return policy?

DirectBicycleParts.com has a customer-friendly return policy, which is designed to ensure satisfaction with every purchase. Typically, customers have a specific time frame, often around thirty days, during which they can initiate a return for items they are not satisfied with. The condition of the item is an important factor in the return process. Items generally need to be unused, in their original packaging, and include all accessories and documentation that originally came with the product. To initiate a return, customers usually need to follow a specific procedure outlined on the DirectBicycleParts.com website. This often involves obtaining a return authorization number and providing details such as the order number and reasons for the return. The return shipping costs may be the responsibility of the customer, unless the item is defective or the wrong product was sent. It is advisable to review the most current return policy details on the website, as policies can occasionally change. In some cases, specific items may be subject to restocking fees, especially if they were opened or used. If customers have further inquiries regarding specific situations or exceptions, they may find helpful information on the website or contact customer service directly for clarification. Overall, DirectBicycleParts.com aims to ensure that customers receive quality products and are satisfied with their purchases, thus promoting a smooth return experience when necessary.