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DHL Express Customer FAQ

Top Answers & How-to Guides

What is DHL Express's Phone Number?

The question we are asked most often is about how to talk to DHL Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I modify or cancel my shipment after it has been sent?

Once a shipment has been sent with DHL Express, it is not possible to modify or cancel it. This is due to the fact that once the shipment...
Ask any question you have about DHL Express customer service, get an answer now.
Contact DHL Express customer service

Scheduling Pickup

How can I schedule a pickup?

To schedule a pickup with DHL Express, you can easily do so through our website or by contacting our customer service team. Simply...
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Delivery Time

How long does it take for a shipment to be delivered?

The delivery time for a shipment with DHL Express depends on several factors. Generally, for international shipments, DHL Express offers...
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Tracking Shipment

Can I track my shipment online?

Yes, you can easily track your shipment online with DHL Express. We offer a convenient tracking tool on our website that allows you...
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Weight Limit

What is the maximum weight limit for a shipment?

The maximum weight limit for a shipment with DHL Express varies depending on the destination and service selected. For international...
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Payment Methods

What are the accepted payment methods?

DHL Express accepts a range of payment methods for your convenience. We ensure a hassle-free payment process by offering various options....
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Address Change

Can I change the delivery address for my package?

Yes, you can change the delivery address for your package with DHL Express. However, please note that any changes to the delivery address...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping services. At DHL Express, we understand the importance of hassle-free and reliable shipping for...
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Prohibited Items

What items are prohibited from shipping?

There are several items that are prohibited from shipping through DHL Express. These include goods that are considered dangerous or...
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Signature Request

Can I request a signature upon delivery?

Yes, you can request a signature upon delivery with DHL Express. They offer a service called "Signature Required" where the recipient...
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Shipping Cost

What is the cost of shipping for oversized packages?

The cost of shipping oversized packages with DHL Express varies based on package dimensions, weight, and destination. Since oversized...
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Modification Policy

Can I modify or cancel my shipment after it has been sent?

Once a shipment has been sent with DHL Express, it is not possible to modify or cancel it. This is due to the fact that once the shipment...
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Help me with my DHL Express customer service issue

Ask any question you have about DHL Express customer service. We will do our best to get you answers right away.
We look to the DHL Express issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DHL Express issues reported to GetHuman
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