What is DHGate's return policy for damaged or defective items?

DHGate has a return policy that addresses situations involving damaged or defective items, ensuring customers can find solutions for their concerns. According to the guidelines set by DHGate, buyers are encouraged to inspect their items promptly upon receipt. If a product is found to be damaged or defective, customers should initiate the return process as soon as possible, generally within seven days of receiving the item. To begin a return, customers typically need to provide evidence of the damage or defect, such as photographs. This documentation helps facilitate the return process. Once the return request is submitted, DHGate will evaluate the case and provide further instructions on how to proceed, which may include shipping the item back to the seller or returning it to a designated location. It is important for customers to note that the specifics of the return process, including any conditions that may apply, can vary by seller. Therefore, reviewing the seller's return policy on the product listing page is advisable before making a purchase. For additional information regarding returns and the policies that may apply, customers can refer to the relevant section on DHGate's website, where they can find detailed guidelines and further assistance.