What is the process for custom orders?

Crate & Barrel offers a variety of custom order options for customers seeking personalized furniture and home decor that fits their unique style and needs. The process typically begins with selecting a specific product that allows for customization, such as sofas, sectionals, or dining tables. Customers can visit the nearest Crate & Barrel store to explore fabric swatches, finishes, and dimensions, or they can browse the options available on the Crate & Barrel website. Once a customer decides on their preferred specifications, they would then place the custom order by either speaking with a store associate or using the online platform. It is essential for customers to provide accurate details regarding their choices to ensure the order meets their expectations. After the order is placed, Crate & Barrel generally provides an estimated timeframe for delivery, which may vary based on the complexity of the customization and manufacturing times. Throughout the process, it is advisable for customers to keep track of their order status, as Crate & Barrel provides updates on the progress. Custom orders are often made to order, which means they may not be eligible for returns or exchanges unless there is a defect. Customers seeking specific information or updates about their orders may find it useful to refer to the current web page for additional details and assistance. Overall, the custom order process is designed to be straightforward and customer-friendly, allowing for a memorable experience in creating personalized pieces for the home.