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CrashPlan Customer FAQ

Top Answers & How-to Guides

How do I Contact CrashPlan Customer Service?

The question we are asked most often is about how to talk to CrashPlan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about CrashPlan customer service, get an answer now.
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Recent CrashPlan Customer Questions

How do I cancel my subscription if I am unable to log into my account?

If you are unable to log into your account, you can cancel your subscription through the link provided for the most up-to-date contact information right here on this page.
Asked Oct 1, 2024 7:13 AM

I am trying to update my credit card information

You can update your credit card information in CrashPlan through the following steps: Log in to your account, select 'Account' then 'Billing'. Under the 'Payment Method', you will see a 'Change' button. Click on that button and enter your new credit card details. Finally, confirm the changes. These changes will be effective immediately. Please ensure you enter your credit card information correctly including the expiration date and CVV to avoid any billing issues.
Asked Mar 27, 2024 9:31 PM

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Product Overview

What types of data can I back up with CrashPlan?

CrashPlan supports a wide variety of data backups, including documents, photos, music, videos, system configurations, and...
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What is CrashPlan and how does it work?

CrashPlan is a backup solution aimed at protecting data from loss due to various threats. It continually backs up files on...
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What is the difference between the personal and business plans offered by CrashPlan?

CrashPlan's personal plan is designed for individuals seeking straightforward data backup for personal devices, while the...
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Data Security

How does CrashPlan ensure the security of my data?

CrashPlan prioritizes data security by utilizing strong encryption for data both in transit and at rest, alongside robust...
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How does CrashPlan handle file versioning?

CrashPlan features a comprehensive file versioning system that saves multiple versions of modified files, allowing users to...
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Access and Offline Options

Can I access my backups while offline?

While CrashPlan mainly offers cloud-based backups requiring internet access for the latest data, users can access files saved...
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What should I do if I forget my CrashPlan password?

If the CrashPlan password is forgotten, users can utilize the password recovery feature on the login page by clicking "Forgot...
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Installation and Setup

How do I change my CrashPlan subscription plan?

To change a CrashPlan subscription, users should log into their account on the CrashPlan website, go to the billing section,...
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How do I install CrashPlan on my device?

To install CrashPlan, verify your system meets the requirements and visit the official website to download the correct version...
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What are the system requirements for using CrashPlan?

CrashPlan requires Windows 10 or later and macOS Mojave or later, with a dual-core processor, at least four gigabytes of RAM,...
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Backup and Restore

Can I restore my files from any device with CrashPlan?

CrashPlan provides the ability to restore files from any device linked to your account. This includes accessing files through...
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Is there a limit to how much data I can back up with CrashPlan?

CrashPlan offers different backup plans with varying data limits. Individuals may find options for unlimited backups, while...
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Can I back up files from an external hard drive with CrashPlan?

CrashPlan does support backing up files from external hard drives. When connected, the software detects the drive, allowing...
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Monitoring and Errors

How can I monitor my backup progress in CrashPlan?

To track backup progress in CrashPlan, users can simply open the application, which shows current backup status, including data...
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What should I do if I encounter an error while backing up my files?

When facing a backup error in CrashPlan, users should first examine the error message for clues. Ensuring the application is...
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We look to the CrashPlan issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CrashPlan issues reported to GetHuman
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